What are the responsibilities and job description for the IT Integration Specialist position at United Fulfillment Solutions Inc.?
As an IT Integration Specialist, you will serve as a key member of our integration team, responsible for ensuring the successful integration of client systems with our services. This role requires a collaborative approach, strong analytical skills, and technical proficiency to meet the diverse integration needs of our clients.
Key Responsibilities:
- Client Collaboration: Work directly with clients to identify their integration needs and ensure that our system capabilities align with their requirements.
- User Story Development: Develop detailed user stories that include validation and traceability for both new and existing applications, ensuring that business requirements are accurately reflected.
- Integration Process Facilitation: Manage the operational and financial integration processes from initial contact through post-close integration, following the established playbook.
- Cross-Department Engagement: Collaborate closely with the Operations, Finance, and Customer Service teams to facilitate the effective integration and onboarding of acquired clients.
- Team Coordination: Partner with the New Client Integrations Coordinator to streamline the integration and launch processes for new clients.
- Schedule and Timeline Management: Create and maintain comprehensive integration schedules and timelines to ensure adherence to project milestones.
Required Skills and Competencies:
- Problem Sensitivity: Ability to identify potential issues and effectively manage conflicts as they arise.
- Technical Proficiency: Experience in implementing technical solutions within warehouse management systems (WMS), including requirements gathering and translating business needs into technical specifications. Implementing technical solutions within warehouse management systems (WMS), including gathering requirements
- Analytical Skills: Strong analytical ability to assess client systems and workflows, identifying opportunities for effective integration.
- Timely Communication: Maintain open communication with clients to provide updates, gain feedback, and address any concerns or inquiries throughout the integration process.
- Customer Service Excellence: Deliver outstanding customer service by responding promptly to client inquiries via phone, email, and our customer relationship management (CRM) system.
- Documentation: Maintain accurate documentation of integration processes and client interactions to facilitate ongoing support and training.
- Training Support: Assist in training clients on new systems and integrations as needed, ensuring a smooth transition.
Qualifications:
- Bachelor's degree in a related field (e.g., Information Technology, Business Administration).
- Proven experience in integration projects, client management, or related roles.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
Benefits:
- Weekly Paychecks
- 6 Paid Holidays
- Promotions from within
- Opportunities for numerous training programs
- 160 hours of Personal time. 40 hours per quarter
- Company-paid life insurance
- Medical insurance (Company covers 75% of Employee Health benefit)
- Dental insurance (Company covers 50% of Employees Dental benefit)
- Short term disability
- 401K (not matched)
This is a full-time position with a competitive salary and benefits. If you have the required experience and are passionate, we would love to hear from you!