What are the responsibilities and job description for the Field Service Technician position at United Gaming, LLC.?
Service Technician
Location: Augusta, GA
Job Status: Full-Time
United Gaming, LLC, is one of the leading companies in the Coin Operated Amusement Machine (COAM) industry in Georgia. We are building a team of talented individuals. We believe in working hard and delivering for our customers and teammates. We are a team that focuses on solutions, not problems. Our amazing Operations team has been and will continue to be the backbone of our success.
At United Gaming, we are looking for a Field Service Technician to respond to service calls and perform preventative maintenance to COAMs. This individual will join a fun and dynamic Service Operations team focused on improving
Duties and Responsibilities:
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Location: Augusta, GA
Job Status: Full-Time
United Gaming, LLC, is one of the leading companies in the Coin Operated Amusement Machine (COAM) industry in Georgia. We are building a team of talented individuals. We believe in working hard and delivering for our customers and teammates. We are a team that focuses on solutions, not problems. Our amazing Operations team has been and will continue to be the backbone of our success.
At United Gaming, we are looking for a Field Service Technician to respond to service calls and perform preventative maintenance to COAMs. This individual will join a fun and dynamic Service Operations team focused on improving
Duties and Responsibilities:
- Responds to service calls for equipment repairs in a timely matter
- Prioritizes calls according to urgency and current location
- Communicates with company dispatcher to efficiently manage service calls
- Troubleshoots gaming devices and repair as needed
- Manages inventory of the route vehicle to ensure parts are available when repairs are needed
- Interacts with clerks, management, and customers to solve issues as they arise
- Completes all necessary documentation for device entry and logs
- Performs auditing procedures on the gaming machines
- Delivers product from company location to customer locations
- Minimum of one to three years’ experience
- Ability to understand and follow written and verbal instructions
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
- Proficient with basic PC skills
- Must be 21 years of age
- Must pass a background check
- Must be able to pass a drug test
- Valid Driver’s License
- Clean driving record
- Must have a flexible work schedule availability, some evenings and weekends
- Frequently required to stand
- Frequently required to utilize hand and finger dexterity
- Frequently required to talk or hear
- Frequently required to lift/push lightweights up to 150 lbs
- Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Frequently required to drive over 150 miles in a given day
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