What are the responsibilities and job description for the Customer Service Supervisor position at United Gear & Assembly?
- Benefits program active 1st of the month following your start date
- 401k program with 4% company contribution
- Company paid short term disability with elective long term disability
- Company paid life insurance with additional elective life insurance available
- 40 hours paid vacation after 6 months
- 10 paid holidays
- Profit sharing plan
SUMMARY
Monday through Friday 7 a.m. to 4 p.m.
Work with customers and UGA Team to satisfy customer needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor customer satisfaction to help ensure the company meets our customers’ expectations
- Interact with customers to build relationships and act as their bridge to the organization
- Manage the transition of new work as it develops into repeat business
- Manage EDI or customer specific MRP/ERP methods to ensure the UGA operating system is communicating properly
- Develop and maintain contract review procedures as required to UGA quality system requirements
- Communicate requests to UGA team through order entry, change notices, or other communication
- Initiate UGA ECR for any customer generated print changes
- Handle customer service audits
- Initiate customer satisfaction and continuous improvement plans for customer service department
- Preparing reports on customer service performance and other relevant metrics
SUPERISORY RESPONSIBILITIES
- Provide guidance and training to team members, fostering a collaborative and high-performance work environment
- Monitoring team performance, providing feedback, and conducting performance evaluations
- Developing and implementing training programs for customer service representatives
- Delegating tasks and responsibilities to team members
TECHNICAL SKILLS
Keyboarding, Windows, MS Excel and Work, Internet and e-mail
EDUCATIONS and/or EXPERIENCE
High School Diploma
Mapics Training, MMA Training (on the job training)
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulation. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Basic mathematical skills required.
REASONING ABILITY
The ability to define problems collects data, establish facts, and draw valid conclusions.
CERTIICATES, LICENSES, REGISTRATIONS
None required
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet and humid conditions, moving mechanical parts, and vibration. The employee is occasionally exposed to high precarious places; fumes or airborne particles; outside weather conditions; and extreme heat. The noise level in the work environment is usually moderate.
