Front Desk Associate

Job Summary

This position helps with new member services, enrollments, payments and assists with event planning. This position will also assist the director with any tasks needed as well as being a strong team player with all staff.

The ability to multi-task well is crucial as this position is somewhat fluid in day-to-day tasks.

This is a kid centered facility. This person must work incredibly well with children and always be a welcoming face for new students and parents!
We are seeking a dedicated and friendly Front Desk Associate to join our team in providing exceptional guest services at our gym. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless enrollment for new members. This role requires strong communication skills, attention to detail, and a passion for hospitality and relationships.

Duties

• Greet guests upon arrival with a warm and professional demeanor.
• Manage all new enrollments and welcome all new students.
• Handle customer questions, concerns, transfers and payments
• Manage incoming calls, take reservations for birthday parties, new enrollments and assist current students as needed.
• Collaborate with the Gym Director and all staff to maintain the gym facility as needed.
• Process payments and maintain accurate records of transactions.
• Uphold gym policies and procedures while maintaining a high standard of customer service.

Skills

• Proficiency in Office (Word, Xcel) and Outlook
• Strong customer service skills with a focus on customer satisfaction.
• Excellent phone etiquette with the ability to handle multiple phone lines effectively.
• Experience in Front desk/reception is required.
• Ability to work Monday - Friday
• Strong organizational skills with attention to detail in managing enrollments and customer information.
• Manage transactions and accounts, collecting tuition when needed.

United Gymstars and Cheer of Dothan is one of 3 locations in Alabama bringing gymastics and cheer to the youth of our community. We offer recreational classes beginning at 18 months through competitve teams. We strive on positivity and strength within our staff and encourage all to do their very best to achieve excellence.

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 28 – 35 per week

Schedule:

• Day shift

Experience:

• Front Desk/Reception: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Dothan, AL 36305 (Required)

Work Location: In person

Salary : $10 - $12