What are the responsibilities and job description for the Health Information Technology (HIT) Training & Support Specialist position at United Health Centers of the San Joaquin Valley?
Overview
We are recruiting for a Health Information Technology (HIT) Training & Support Specialist to join the team at our Corporate site in Fresno, CA. If you enjoy or look forward to training others on health information systems and/or technology, this may be an opportunity worth considering.
Under the Supervision of the Director of Health Information Technology, the HIT Training & Support Specialist will assist in the ongoing training and support of the Clinical Information Systems and related solutions.
Responsibilities
Summary of Responsibilities:
- Provides recurring and on-demand EHR training for UHC staff
- Responsible for being the primary support to assist system users on the EMR
- Responsible for troubleshooting, resolving and addressing system issues
- Coordinate with system vendors for resolution of application issues regarding the EMR
- Other duties and projects as assigned
PERFORMANCE AREA 1:
- Facilitate organization’s clinical information systems training
- Create job aid instructions for key user responsibilities
- Assist in the development of user workflow as it relates to system functionality
- Track all requests for support and task assignments
- Provide testing of system functionality for application upgrades
- Assist in report validation as developed by Data Management & Analytics
- Evaluate new system enhancements
- Provide on-site support for both new and existing clinics as requested
Qualifications
EDUCATION
- Associate degree or equivalent.
- Bachler’s degree preferred, equivalent experience can be used leu of degree
LICENSE/CERTIFICATION
- Health Information Technology Certification or other healthcare related certifications preferred
PRIOR EXPERIENCE:
- Minimum 2 years of experience in a health center setting
- Demonstration of Clinical Information Systems usage, support and/or training
SKILLS
- Experience with Microsoft Office Productivity Applications such as Word, Excel, PowerPoint and Outlook
- Effective presentation skills
- Excellent verbal and written communication skills
- Familiar with adult learning and general training techniques
- Flexibility and dependability
- Demonstrated good problem-solving skills; sound judgement
- Able to handle multiple tasks simultaneously
- Demonstrated good customer service; patience, attentiveness, emotional intelligence
- Demonstrated professionalism; self-regulation, accountability, competency
PHYSICAL REQUIREMENTS:
- Must be able to lift up to 25 pounds and push up to 50 pounds (on wheels).
- Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
- Must be able to read memos, computer screens, and administrative documents.
- Must have high manual dexterity.
- Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
- Must be able to sit between 5-7 hours daily
- Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus with glasses if needed.
- Must be able to work indoors and out doors
- Must be able to operate a motor vehicle to and from various sites at UHC.
- Travel is required for this position.
The pay range for this non-exempt position starts at $27.95 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes:
- Medical, Dental, and Vision insurance with low premium cost
- Paid time off and paid holidays
- 401k plan with matching contribution
- Educational Assistance
- Employee discounts and more!
Salary : $28
