Mortgage Loan Closing and Servicing Manager

Job Description

Job Description

This position will be working at our Headquarters Building in North Austin (183 / Oak Knoll). This position is fully in-person at our offices.

If you are a motivated and experienced real estate professional looking for an exciting opportunity to make a difference in the real estate lending industry, we encourage you to apply for our Real Estate Closing / Servicing Manager position! In this role, you will be responsible for managing a team of 3 coordinators, providing oversight and day-to-day support for the department's closing, post-closing and servicing functions You will oversee and manage the integrity of the current real estate portfolio by auditing mortgage, home equity and Home Equity Line of Credit (HELOC) loans, managing the third-party subservicing relationship and loan quality through managing team effectiveness and efficiency. You will continuously work to recognize real estate trends and encourages others to work towards accomplishing productivity goals accurately and efficiently, while ensuring compliance with applicable rules and regulations.

At UHCU, you can expect competitive pay including a comprehensive and generous benefits and PTO package. Our Real Estate team is located at our HQ building in North Austin by the 183 / Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g., FOOD TRUCKS!!), outdoor dining area and café with a micro market.

What you will do :

Closing / Servicing Operational Management : Monitor and manage the day-to-day operations of closing and post-closing pipelines, procedures and personnel.

• Promote a sales and service culture in all aspects of real estate lending.
• Establish, communicate and manage goals and measurement standards for closing and post-closing. Oversee and assist staff in accomplishing productivity and accuracy goals.
• Review complex closing, post-closing and servicing decisions and provide appropriate solutions to ensure consistency and high standards in risk management. Act as a subject matter expert for closing, post-closing and servicing functions.
• Maximize process efficiency by reviewing procedures, processes and workloads, adjusting as necessary to ensure accuracy. Develop and maintain closing, post-closing, and servicing processes and procedures to be in compliance with changing regulations.
• Maintain professional and technical knowledge by attending education workshops, reviewing professional publications and establishing professional networks.
• Manage, track and maintain organization of the collateral storage for all real estate loans serviced by the Credit Union.

Management Responsibilities & Team Development : Provide direction, guidance, and leadership to staff. Train and coach staff through individual development plans, mentoring, and performance reviews. Perform necessary personnel actions, such as interviewing, hiring, promotions, disciplinary actions and terminations in consultation with management.

Third-Party Relationship Support : Ensure open communication with CUSO (Credit Union Subsidiary) Texas Mortgage Lending and Sub-Servicer staff and serve as support for loan closings, validating documents, loan histories and membership information. Ensure members are receiving credit union worthy service and requests are being processed in a timely manner.

Quality Control and Reporting : Conduct regular audits and reports on valuations, loan applications, loan closings and boarding loans, as well as, third-party vendors.

Here is what you will bring to our Real Estate Team :

About United Heritage Credit Union :

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.5 billion in assets, more than 77,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers :

Important Note : We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!