Desktop

Role: Desktop Support Engineer
Location: Cincinnati, Ohio (Onsite)

Required Skills & Experience:

• 5 years of experience in desktop support, IT helpdesk, or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Office 365 administration, and enterprise applications.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Hands-on experience with imaging and deployment tools (SCCM, Intune, MDT).
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Experience supporting remote users and working with ITSM ticketing systems (ServiceNow, Remedy, etc.).
• Knowledge of IT security best practices, including endpoint protection and data encryption.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.

Job Type: Full-time

Pay: $50,327.42 - $60,609.37 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Cincinnati, OH 45202 (Required)

Ability to Relocate:

• Cincinnati, OH 45202: Relocate before starting work (Required)

Work Location: In person

Salary : $50,327 - $60,609