What are the responsibilities and job description for the Help Desk Support Specialist - Charles Town, WV 25414 - Onsite (Only Near 20 Miles) position at United IT Solutions Inc?
Role: Helpdesk Support
Work Location: Charles Town, WV 25414 - Onsite (Near 20 Miles)
Mode: Contract on W2
Key Responsibilities:
Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and class room support
Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
Maintenance and Troubleshooting:
- Perform routine maintenance on computer systems and networks.
- Install, configure, and update software and hardware.
- Maintain and troubleshoot printers, scanners, and other peripheral devices.
Job Type: Contract
Pay: $16.18 - $18.85 per hour
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Experience:
- Help desk: 5 years (Required)
Ability to Commute:
- Charles Town, WV 25414 (Preferred)
Ability to Relocate:
- Charles Town, WV 25414: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $19
