What are the responsibilities and job description for the CMDB Administrator – Ivanti Platform position at UNITED IT TECHNICAL SERVICES?
CMDB Administrator – Ivanti Platform
Evansville, IN (Onsite)
Position Overview:
We are looking for an experienced Ivanti CMDB Implementation and Support Specialist to help us set up, manage, and maintain our Configuration Management Database (CMDB) within the Ivanti platform. The candidate should be prepared to work in EU shifts to support critical business functions.
Key Responsibilities:
- Administer and maintain the CMDB to ensure data accuracy, integrity, and reliability.
- Regularly audit the CMDB to identify and resolve inconsistencies or outdated data.
- Manage the lifecycle of configuration items (CIs), ensuring updates are timely and reflect changes in the IT environment.
- Create and manage reports, dashboards, and insights to provide visibility into configuration data.
- Ensure compliance with data governance standards and organizational policies.
- Implement and manage discovery tools to automate the identification and population of configuration data.
- Configure workflows, rules, and data models to improve the efficiency of CMDB operations.
- Integrate the CMDB with ITSM/ITOM processes like Incident, Change, and Problem Management.
- Work closely with IT teams to understand their needs and align the CMDB to support their objectives.
- Assist teams in troubleshooting and resolving issues related to the CMDB or related ITSM processes.
- Provide training, documentation, and support to ensure effective use of the CMDB across teams.
Technical Skills:
- Proven experience as a CMDB Administrator or in a similar role managing CMDBs within ITSM tools (e.g., ServiceNow, Ivanti).
- Familiarity with ITIL practices, especially in Incident, Change, Problem, and Asset Management.
- Strong skills in maintaining data integrity and troubleshooting data discrepancies.
- Experience with discovery tools, integrations, and scripting to automate processes.
- A detail-oriented mindset with excellent problem-solving skills.
- Good communication and collaboration skills for working with diverse teams.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
