What are the responsibilities and job description for the Help Desk Support position at UNITED IT TECHNICAL SERVICES?
Role: Helpdesk Support
Work Location: Charles Town, WV 25414 - Onsite
Mode: Contract on W2
Key Responsibilities:
Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and class room support
Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
Maintenance and Troubleshooting:
- Perform routine maintenance on computer systems and networks.
- Install, configure, and update software and hardware.
- Maintain and troubleshoot printers, scanners, and other peripheral devices.
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Work Location: In person
