Relationship Manager

Position Overview:

We are seeking a skilled and detail-oriented Reverse Mortgage Processor with experience in both HECM and proprietary reverse mortgage loans. The ideal candidate will manage the loan process from document gathering and pre-review to underwriting approval and closing, ensuring all documents meet regulatory and client requirements. This role is crucial in facilitating a smooth loan processing journey for our clients and maintaining excellent communication with all stakeholders.

Responsibilities

• Gather initial loan file documents and conduct a thorough pre-review to ensure all borrower qualification documents are complete and accurately entered into Loan Origination System (LOS).
• Manage entire loan process from application submission through closing.
• Communicate proactively and professionally with loan officers, borrowers, underwriters, closers, AMCs, and title companies to ensure timely progress and document delivery.
• Review, upload, organize, and label all file documentation in the loan imaging system.
• Analyze critical financial documents, including credit reports, income verification, tax returns, asset documents, and payment history.
• Clear loan conditions to achieve final loan approval in compliance with underwriting guidelines.
• Perform a final review of loan data prior to submission to the closing department, ensuring accuracy and completeness.
• Maintain confidentiality of client records, adhering strictly to privacy standards.
• Handle multiple tasks under pressure and meet competing deadlines.
• Demonstrate professionalism and effective collaboration within the team and across departments.
• Provide strong customer service, ensuring a positive experience for both internal and external clients.

Experience

• Minimum of 3 years in FHA processing with a strong preference for reverse mortgage experience.
• Regulatory Knowledge: Solid understanding of regulatory compliance in mortgage lending, including TILA, RESPA, Reg B, Reg C, and other relevant guidelines.
• Analytical Skills: Proficient in exercising independent judgment and problem-solving skills to handle complex situations effectively.
• Organizational Abilities: Strong attention to detail with the capability to prioritize and manage a pipeline of 25-30 loans.
• Technical Proficiency: Skilled in using Word, Excel, Outlook, and other relevant reverse mortgage software.
• Communication Skills: Excellent verbal and written communication, ensuring professional interactions with all clients and team members.

Benefits

• Competitive Salary
• Career Development Opportunities
• 401k
• Unlimited PTO

If you are a motivated Reverse Mortgage Processor who thrives in a fast-paced environment and is eager to provide exceptional service, we encourage you to apply! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our team.

We look forward to reviewing your application!