What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (BANK TELLER) position at United Midwest Savings Bank?
About UMWSB:
We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.
What We Stand For
Our products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.
Employment Type: Full-Time, Non-Exempt
Location: State Street Branch
Reports to: Branch Manager
Position Summary:
The position of Customer Service Representative [CSR] is responsible for performing routine and intermediate branch and customer services duties accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties. May be responsible for new account transactions; assisting customers in their selection of various accounts and financial services, cross-selling bank's products, and services; opening, maintaining and closing of all product types; performing branch clerical duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
- Deposits: Assist customers with deposits, withdrawals, and account inquiries
- Verifications: Verify deposit amounts and account balances
- Record keeping: Record transactions into bank records and prepare transaction reports
- Cash handling: Count and package currency, reconcile cash drawers, and verifies cash being returned to the vault
- Customer service: Answer questions, provide information on new products, and resolve account discrepancies
Education and Experience:
High school diploma, general education degree or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Required Skills/Abilities:
- Proven customer support experience. Excellent verbal and written communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.
Benefits:
- Paid Time Off (PTO)
- Medical / Dental / Vision
- 401K
- Paid Family Leave
United Midwest Savings Bank is an Equal Opportunity Employer.
