What are the responsibilities and job description for the Associate AMD Claim Representative position at United Ohio Insurance Company?
General Summary
The AMD Claims Representative investigates, evaluates, and resolves a variety of Auto Material Damage claims. These claims involve Personal and Commercial Lines policies with damage to private, passenger, commercial, and specialty vehicles
Essential Functions
Complies with company procedures and the State Fair Claims Practices Act.
Keeps apprised of industry standards, trends and laws by being active with continuing education.
Adjusts claims via telephone :
types up notes and letters,
documents claim activities.
Sets reserves and issues loss and expense payments via department procedures.
Investigates facts and determines coverage, liability, damages of auto and personal property.
Reviews and evaluates estimates and photos while determining use of appropriate vendors and inspections.
Obtains details for property and injury reassignments.
Provides timely and quality customer service to customers, vendors and agents.
Assists other members of the AMD Claims Unit.
Practices pro-active agency relations.
Obtains Adjuster licenses that are required for claim handling in states where we the company writes business.
Works in a team environment to :
promote and support the unit, department and organizational goals,
communicate effectively,
get along with team members,
work with colleagues effective and professionally.
Assists with CAT events as needed.
Assists other AMD Claim Representatives as needed.
Performs other duties as assigned.
Working Conditions
Normal office working conditions.
Sitting for extended periods of time.
Eye strain and fatigue.
Extended computer usage.
Handling numerous phone and points of contact from customers daily
Stress associated with high claim volume, upset customers, making difficult decisions and meeting deadlines.
May be required to travel for investigations, court appearances, and / or agency visits.
QUALIFICATIONS
Skills and Abilities
Must be proficient with operating a computer.
Exceptional customer service skills.
Experience working in a customer service environment where conflict resolution, time management, workload prioritization and follow-up are key priorities.
Strong organizational and detail-oriented skills.
Ability to focus and manage with frequent interruptions while dealing with various tasks.
Ability to develop and maintain customer relationships.
Strong verbal and written communication skills.
Ability to manage conflict resolution.
Strong analytical and critical thinking skills.
Skills Needed for Promotion into Position
Consistently rated as a strong performer.
Demonstrates solid ability to handle AMD Unit Claims.
Possesses strong communication, customer service, decision-making, and critical thinking skills.
Demonstrates a high-level of organizational reasoning, listening and investigative skills.
Understanding of vehicle parts and components and body shop estimates.
Actively pursuing or obtained insurance related designations such as AIC, SCLA, CPCU, etc.
Education Requirements
High School Graduate / GED
College degree preferred or equivalent work experience.
SUPERVISION
Supervision Received
Limited supervision.
Self-reliant with minimal oversight.
Unusual problems are referred frequently to the Claims Unit Manager with suggestions for correction.
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