What are the responsibilities and job description for the UX Researcher position at United Parcel Service Inc.?
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Job Description : Job Summary :
The successful candidate will play a critical role in planning and executing comprehensive research projects that contribute to the creation of innovative and high-quality experiences for UPS customers and stakeholders. This role involves leading all phases of research to inform strategy development, identify opportunities, define user requirements, and evaluate designs. We seek a candidate with experience in mixed methods research.
Responsibilities :
- Plan, design, moderate, and analyze qualitative and quantitative research studies.
- Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively.
- Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data.
- Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process.
- Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies.
- Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience.
- Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions.
- Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products.
- Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices.
Experience Guidelines :
Tools :
The position is based in Atlanta, Georgia and will require commuting to office. Employer will not sponsor a visa for this position. Must be currently in the same geographic location as the job or willing to relocate yourself.
Job Grade- 20G
Last day to apply internally- 2 / 13 / 25 @ 11 : 59pmEST
Employee Type : Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria :
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.
Basic Qualifications :
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
