What are the responsibilities and job description for the Gift Operations Specialist position at United Performing Arts Fund?
Reporting to: Chief Administrative Officer
Supporting: UPAF Staff
Primary Working Relationship: Operations Team, Finance Team
Date: November, 2024
Position Purpose: The Gift Operations Specialist is a full-time position responsible for donor data maintenance, gift entry, credit card processing and management and customer service of both internal and external constituents. Attention to detail, the ability to multi-task, excellent oral and written communication skills and a strong sense of customer service are critical for this position.
Responsibilities:
- Maintain donor and gift data from a variety of electronic and paper sources. Update and correct donor information as necessary.
- Process donor credit cards and follow up on failed recurring credit card payments.
- Act as primary point of contact for telefunding vendor for data processing and troubleshooting.
- Balance posted transactions daily and work with Finance Directors to reconcile on a monthly basis.
- Support the annual audit.
- Respond to donor questions regarding gifts and payments, and research staff questions about donor giving history.
- Process and manage monthly pledge invoicing.
- Work with workplace giving payroll contacts to confirm annual payroll amounts and arrange for timely collection.
- Other duties as requested.
Qualifications:
A minimum of one year of experience in an office environment. Candidate must be customer service focused, friendly, organized and flexible. Willingness and ability to quickly learn and manage a variety of tasks.
- Proficient with Excel.
- Excellent organizational skills and attention to detail and problem solving.
- Ability and willingness to learn and adapt to a changing environment.
- Good communication skills and able to work well in a team environment.
- Adherence to confidentiality standards.
Education: Associates degree or equivalent experience preferred.
Deadline for application December 16, 2024
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $40,000 - $42,000