What are the responsibilities and job description for the Member Services position at United Quality Cooperative?
MEMBER SERVICES REPRESENTATIVE
Job Summary:
The Member Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Must be able to work in a fast-paced environment.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
- Spanish Bilingual preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
To be a locally owned cooperative that is a leader in providing dependable service to our customers with a competitive advantage for energy and production
Pay: $17 - $21 / hour
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Profit sharing
Job Type: fulltime
Schedule:
- Monday to Friday
- 8 hour shift
Education: No education required
Work location: On-site
Salary : $17 - $21
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