Service Coordinator - Chrysler International

United Radio is an employee-centric organization. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. With over 100 years in the industry with a reputation for technical expertise and the ability to offer customized solutions, United Radio delivers a variety of applications across a diverse mix of over 40 end markets in the US. United Radio’s headquarters are in Syracuse, NY with secondary locations in Salt Lake City, Utah and Peachtree City, Georgia.

Summary

The role of a service coordinator is to create incoming master control order (MCO) and start the repair process by; receiving incoming product, contact customers for clarification, processing manufacturers requests, and assist the team with miscellaneous tasks. The hours for this position could range between 8:00am and 6:00pm M-F.

Essential Job Duties and Responsibilities include the following. Other duties may be assigned.

• Contact customers for warranty and/or estimate information.
• Use reporting and historical data to research to ensure proper and efficient processing.
• Enter warranty service claims into ERP system to receive proper payment from manufacturer.
• Request and create inventory movement.
• Assist technicians and other service coordinators with Enterprise Resource Planning (ERP) system questions and solutions. Including but not limited to training, testing and development.
• Promote and adhere to the United Radio Core Values
• Comply with United Radio's policies and procedures, and quality systems.
• Performs related duties as requested.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

High school diploma or general education degree (GED).

Required Skills/Abilities

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills including tone of voice.
• Basic knowledge of the Microsoft Office Suite or similar software.
• Basic understanding of mathematical concepts.
• Define problems, collect data, establish facts, and draw valid conclusions
• Ability and desire to learn new skills.
• Detail Oriented.
• Ability to work independently as well as with a team.
• Prioritize duties and responsibilities appropriately.
• Secondary language preferred (French or Spanish)

Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated hourly rate between $16.00 and $19.00. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. United Radio offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, 401k, Paid-Time-Off, Holiday pay, and much more.

United Radio is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.