What are the responsibilities and job description for the PC Tech I position at United Regional Health Care System, Inc.?
Summary of Essential Functions
- Must be able to perform those duties that pertain to the setup, installation, and support of United Regional approved PC hardware and software.
- Provide technical assistance where necessary to insure that PC end-users have functioning hardware and other devices to do their jobs.
- Utilize and maintain various databases reflecting hardware inventory, including serial numbers, location, port assignments, etc.
- Work closely with and assists other PC Technicians to resolve PC and/or network problems.
- Ensure Joint Commission compliance by working with management to understand and put into place practices to support the Information Management (IM) objectives.
- Manage workload and project status utilizing work order system in order to track work load and other critical aspects.
- May be called on to handle Help Desk functions.
Educational Requirements
- High School Diploma or equivalent.
- Technical school, college, or work-related experience helpful.
- Must be able to communicate effectively in English, both verbally and in writing.
Licensure and Certifications
- Must have current class “C” driver’s license (State of Texas) and be capable of driving a manual transmission vehicle.
Knowledge/Skills/Abilities
- Must be able to install and update computer equipment utilized by United Regional.
- Must have experience with Microsoft Windows operating systems.
- With some assistance, must be able to plan, manage, establish processes, and successfully complete projects in a timely manner.
- Must possess a moderate level of problem solving and troubleshooting skills as well as the ability to work and communicate with all levels of management, both inside and outside the health care system.
- Must remain insurable under liability insurance policy, i.e. over age 21 and no moving violations.
- Possess the manual dexterity to safely operate a motor vehicle.
Physical Requirements
- May involve significant standing/walking and sitting.
- Must be able to see different colors.
- Noise intensity level is moderate and temperature variation level is minimal.
- Able to move about the system’s facilities and potentially lift or otherwise move items weighing up to 40 lbs.
- Must be able to work under stressful conditions.
Duties and Responsibilities
- Provides technical installation support for systems requiring remote access to United Regional networks
- Manages workload using work order system and project management applications to ensure timeliness and consistency in meeting established deadlines.
- Maintains documentation on maintenance performed and scheduled using work order system and project management applications.
- Primary technical support for troubleshooting and correcting PC and network problems related to PC’s. May perform routine maintenance on PCs and other peripheral devices.
- Configures PCs with applications and operating systems to meet customer needs including but not limited to the following: Microsoft Windows, email and other applications, Microsoft Office applications, Drivers and Other multi-user applications.
- Installs PC Operating System and release upgrades including, but not limited to: Windows updates, Client Access, Anti-Virus updates, and other multi-user updates and upgrades
- Provides limited user training on PC/network use, software/hardware installation, printer use, information security and general system guidelines.
- Evaluates and advises management of effect of new or modified programs as required.
- Maintains inventory of hardware and software using the Hardware Database. Maintains working environment by keeping a safe, clean and orderly work space
- Performs all other tasks/responsibilities as directed.
Job Identification
10724
Job Category
TECHNICIAN
Posting Date
03/03/2025, 09:20 AM
Job Shift
Full-Time Regular
Locations
1600 11TH ST, WICHITA FALLS, TX, 76301, US
Days and Hours
8:00am-5:00pm, Monday-Friday
Total Hours Per Pay Period
80
