What are the responsibilities and job description for the Call Center Representative position at United Screening?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and the ability to work in a fast-paced environment.
Duties
- Respond to incoming calls from customers, addressing inquiries and providing accurate information.
- Utilize effective phone etiquette to create a welcoming atmosphere for callers.
- Maintain detailed records of customer interactions through data entry into our computerized systems.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Stay updated on company products, services, and medical terminology to provide informed assistance.
- Assist in maintaining a clean and organized workspace to support operational efficiency.
Requirements
- Proven experience in customer service, preferably in a call center or medical office setting.
- Strong phone etiquette with excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient in data entry with strong computer skills to navigate various software applications.
- Ability to analyze information effectively and provide clear solutions to customer inquiries.
- Familiarity with medical terminology is preferred but not mandatory; willingness to learn is essential.
- Must be able to work flexible hours as needed to meet business demands.
Join us as we strive to deliver outstanding service and support to our valued customers! Text Joe @ 954-412-2663
Job Type: Full-time
Pay: $600.00 - $800.00 per week
Benefits:
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $600 - $800