What are the responsibilities and job description for the Administrative Security Dispatchers/Schedulers position at United Security, Inc.?
Overview
Education Requirements (Any)
High School Diploma
Additional Information / Benefits
We service our clients best when we serve our employees first
United Security Inc. is one of the fastest growing security services companies in the USA. For over 30 years we work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!
Job Skills / Requirements
The Command Center Operator will primarily be responsible for receiving non-emergency telephone calls, accessing and manipulating video surveillance and access control systems, and coordinating responses to security and safety incidents. They will provide timely and accurate information and reporting to staff through the use of data available in sensitive databases. Additionally, they will generate incident reports for security and investigative purposes and act as a liaison between supervision/management and security personnel.
$25/hour, full-time opening!
Shifts Available:
Weekends, overnights, & evenings.
Full-time & Part-time
Job Duties:
- Monitor CCTV and access control systems
- Verify security related alarms; dispatch first respondent's and provide situation updates to security staff.
- Maintain knowledge of the location and the status of various security personnel.
- Create accurate communications logs and accurately report incidents in incident management databases.
- Provide situational awareness of issues occurring throughout the region through internet observation, news media reporting and establish inter-group communication with other support elements.
- Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company’s assets.
- Provide information for investigative purposes by making use of data and information available in sensitive security databases.
- Utilize SharePoint sites, Winteam, and Microsoft Office Suite programs to generate reports and access security related information.
- Make common sense decisions and exercise action during high tension and stressful situations.
- Conduct training of newly-placed peers in all duties of the job, provide training updates to supervisory staff as needed.
- Interact in a positive and professional manner with all employees, customers, consultants and vendors.
Education Required:
- Must possess a high school diploma or equivalent.
Skills/Experience Required:
- Must have prior customer service experience in a call/contact center, command center and/or prior law enforcement experience.
- Demonstrated extensive call center experience combined with Military experience a PLUS.
- Proficient computer skills including Microsoft Office, Excel and Share Point, with minimum typing skills of 35 WPM.
- Highly effective oral and written communication skills.
- Ability to assess and evaluate situations effectively.
- Ability to identify critical issues quickly and accurately.
- Attention to detail.
- Able to sit for long periods of time.
- Able to use multiple computer monitors at the same time.
Benefits include, but not limited to:
· Competitive pay
· Recognition and Reward Programs
· Training and Career Development Opportunities
· Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days
Salary : $25
