What are the responsibilities and job description for the HNL Passenger Wheelchair Agent position at United Service Companies?
Overview
The Passenger Wheelchair Agent is responsible for assisting and transporting passengers that need special assistance to and from their assigned gate or other airport destination in a friendly, courteous and timely manner.
Job Responsibilities:
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
- Safely lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs.
- In a timely manner, escorts unaccompanied minors to/from flights and/or to meet a receiving adult.
- Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
- Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
- Reads the airport monitors to determine arrival and departure information and arranges gate for incoming passengers who need special assistance.
- Greets and escorts passengers in a friendly and courteous manner.
- Gathers wheelchairs in the concourse and returns them to the staging area for use.
- Other duties as assigned
Qualifications:
- Minimum one-year experience in ramp service or related field
- Ability to work in a team environment
- Must possess strong organizational and multi-tasking skills
- Must be able to work in all weather conditions
- Flexible work schedule including evenings, weekends and holidays
- Must be able to successfully complete Department of Aviation background screening process.
The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.
Reporting Manager: Laz, Ani
US Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.
