What are the responsibilities and job description for the HOST position at United Service Companies?
Summary: The host is responsible for planning, organizing and coordinating the guest experience. Thus ensuring optimum hospitality, exceptional guest service and maximum profitability. This associate will greet all guests with a warm smile and helping hand. This associate will assist in maintaining the Maverick Hotel and Restaurants service standards.
Essential job Functions: includes the following. Other duties may be assigned,
- Maintains a commitment to customer service and guest satisfaction
- Leads guest experience from arrival to departure
- Ensures physical atmosphere and cleanliness of where they are seating a guest, including inspecting furniture, fixtures and equipment
- Takes initiative to develop and execute solutions for guest requests
- Responsible for daily report of guest covers and feedback to leadership
- Enforces high standards of hygiene and sanitation within the department
- Tracks regular guest experiences/traffic
- Assists with the development, training and inspiration to fellow teammates
- Provides prompt follow-up to all guest concerns
- Empowers team to exceed service standards
- Instills a calm, organized approach in all stressful situations
- Maintains a safe and pleasant work environment
- Ensures cleanliness and presentation of the restaurant
- Promotes high associate morale
- Answers guest phone calls and inquiries with care and understanding
- Takes a proactive approach to stressful moments
- Attends appropriate department meetings
- Resolves guest issues promptly and with great care and effectiveness
- Maintains a strong knowledge of hospitality trends, especially food & beverage
- Provides general information for guests and understands the local attractions
- Offers warm and sincere welcome/farewell for all guests of Maverick Hotels and Restaurants including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all location amenities as well as any special events
- Interacts with fellow associates in a professional manner, assisting other departments with necessary information
- When assigned, up sells to guests
- Always maintains a professional demeanor and attitude
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Maverick MOD
- Ensures proper handling, cleaning and sanitation of equipment, flatware, glassware and plateware
- Follows through on lost and found procedures. No articles shall be removed from location. Absolute respect for guest property should always be exercised
- Maintains a professional appearance. Follows all Maverick Hotel and Restaurants dress code standards
- Remains alert, courteous and helpful to the guests and colleagues at all time
-Associated are held accountable for all duties of the job-
EXPERIENCE & EDUCATION:
- High school diploma, GED, or the equivalent work experience required
- Two or four year degree in field of choice preferred
- Prior experience in Hospitality preferred
Job REQUIRMENTS:
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must be at least 21 years of age
- Must have excellent leadership skills
- Must be a positive example for staff
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must have excellent computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work in a fast-paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Physical Demands:
Hours
Due to the seasonal nature of the hospitality industry, and the fact that Maverick Hotels and Restaurants provides guest services 24 hours a day, 7 days a week, an employee may be required to work rotating shifts including evenings, weekends, holidays and/or overtime
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985
