What are the responsibilities and job description for the Server position at United Service Companies?
Purpose and performance goals: All employees shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment.
SUMMARY: The Server is responsible for the complete service lifecycle of food and beverage in the restaurant operation(s). This associate must follow the required procedures for handling, cleaning, and disposing of all food and beverage items. This includes flatware, plateware and glassware. This associate will assist in maintaining the Maverick Hotel and Restaurant standards.
Essential job FUNCTIONS: includes the following. Other duties may be assigned,
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Always maintain positive guest relations
- Be familiar with all location services and features and local attractions/activities in order to respond to guest inquiries accurately and professionally
- Resolve guest inquiries and issues, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
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Maintain complete knowledge of service requirements for assigned function:
- Pre-service side work
- Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation
- Characteristics/description of wines/champagne ordered
- Prices for specified bar selections on cash bars
- Station assignment and table set-up
- Group name, type of function and expected attendance
- Scheduled hours of service
- Special requests/arrangements
- Order of service, traffic flow in room
- VIPs
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of P.O.S. and manual systems.
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Complete pre-function side work:
- Check quality and amount of all stock and supplies using checklist.
- Requisition all necessary supplies and transport from Storeroom to service area.
- Fold napkins, set linen/skirting on tables.
- Set tables according to service standards.
- Set up all condiments (butter, jellies, cream, and juices) and beverages (non-alcoholic).
- Ensure a sufficient supply of all silverware, glassware and chinaware for service.
- Prepare all cold food items (cereals, fruits and salads) as assigned by the Supervisor.
- Check cleanliness and condition of assigned station and service areas; rectify any inefficiency. Set-up side station as assigned by Maverick MOD
- Greet guests as they arrive and assist them with seating at tables
- Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements
- Record order of guest following departmental service procedures
- Input order into system; legibly document orders when system is down or collect tickets as specified
- Retrieve alcoholic beverage items from bar and serve to guest
- Open and serve wine/champagne bottles
- Make all varieties of coffee/teas
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements
- Clear each course following procedures
- Remove all tabletop items, linen and equipment from the function room as designated by function requirements
- Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements
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Complete closing side duties:
- Breakdown all goods as specified
- Clean all equipment as assigned
- Restock items for next service
- Properly store all reusable goods
- Remove all dirty linen and transport to Laundry
- Combine and stock all condiments
- Secure storage areas
- Adhere to Maverick Hotels and Restaurants payment, cash handling and credit policies/procedures.
-Associated are held accountable for all duties of the job-
EXPERIENCE & EDUCATION:
- High school diploma or equivalent
- At least one year customer service experience required
- At least six months food & beverage experience required
- Banquet or catering experience preferred
Job REQUIRMENTS:
- Must be a United States citizen or possess a valid work permit
- Must be 21 years of age to serve alcoholic beverages
- Must be able to read, write and speak English
- Must possess valid OLCC card
- Must possess valid Food Handler’s card
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast-paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must be knowledgeable and familiar with food and beverage industry
- Must have a passion for creating an exceptional experience for all guests
Physical Demands:
The physical demands described here are representative of does that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to be able to work in a variety of weather conditions (rain, wind, sun, heat); must be able to work indoors/outdoors. The employee is frequently required to stand (a minimum of 8 hours); walk; handle, feel, grasp, and hold objects, tools, or controls. The employee is frequently required to reach with hands and arms; balance (service trays, glasses included); stoop; crouch; bend; talk; hear; taste; and smell. The employee may be required to frequently climb (stairs). The employee may be required to kneel. The employee must frequently, carry pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions based on proper medical documentation provided to Dir. Of People Services with Maverick Hotels and Restaurants ahead of time.
HOURS
Due to the seasonal nature of the hospitality industry, and the fact that Maverick Hotels and Restaurants provides guest services 24 hours a day, 7 days a week, an employee may be required to work rotating shifts including evenings, weekends, holidays and/or overtime.
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985
