Box Office Sales Associate

Box Office Sales Associate - Job Description

Duties and Responsibilities Summary:

Seasonal position with USPBL MI, LLC. Responsible for selling individual tickets and providing quality customer service.

Primary responsibilities

• Sell single game tickets to customers, over the phone and at the box office window.

• Proactively upsell premium seating options to customers, enhancing their experience while maximizing revenue for the organization.

• Cold call single-game ticket buyers to encourage attendance at additional games, fostering customer loyalty and driving ticket sales.

• Handle cash and credit card transactions.

• Complete a sales training program under the guidance of the Box Office Manager to develop in-depth knowledge of ticketing processes, sales techniques, and customer service standards.

• Answer incoming phone calls.

• Provide excellent customer service, problem solving and communication skills.

• Troubleshoot ticketing issues and answer questions about the United Shore Professional Baseball League and Jimmy John’s Field.

• Identify fraudulent tickets.

• Become familiar with ballpark seating layouts to be able to direct guests.

• Ensure all patrons' needs are met.

• Your supervisor may assign other duties at any time.

Shift Times

Game Days:

• Night Games – 7:05 pm start time; gates open 6:00 pm; shift starts at 5:30 pm.

• Day Games – 1:05 pm start time; gates open 12:00 pm; shift starts at 11:30 am.

• Double Headers – 5:30 pm start time; gates open 4:30 pm; shift starts at 4:00 pm.

Non-Game Days:

• 10:00 am – 5:00 pm

Compensation: Hourly pay plus sales commission opportunities.

Job Types: Part-time, Seasonal

Pay: $12.48 - $14.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Utica, MI 48317 (Required)

Work Location: In person

Salary : $12 - $14