What are the responsibilities and job description for the Operations Manager - USL League Two position at United Soccer League?
United Soccer League
Job Title: Operations Manager – USL League Two
Position Type: Full-Time
Location: Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is the heartbeat of American soccer. Impacting more than 200 communities across the United States, the USL is the first and only soccer organization in the United States to build a youth-to-professional pathway for both men and women within one ecosystem. That structure includes three professional leagues: USL Super League (women), USL Championship (men), and USL League One (men); two pre-professional leagues: USL League Two (men) and the USL W League (women); and two youth platforms: USL Academy and USL Youth.
Authentic, vital, and exciting, the USL is dedicated to providing an inclusive and memorable soccer experience for players, fans, and communities across our growing "soccer nation."
Position Purpose
The Operations Manager for USL League Two will oversee and sustain league day-to-day operations and maintain strong relationships with USL League Two member clubs. Additionally, this position will lead the execution of a successful League Two season in partnership with League Two team members. This position will work closely with USL League Two leadership as well as work cross functionally with additional departments across all of USL HQ.
Duties and Responsibilities
Specific duties include, but are not limited to:
- Forge strong relationships with each member club’s leadership and primary points of contact.
- Directly liaise with the designated club administrators on league operations issues.
- Assist in the integration and onboarding of new franchises into the league.
- Provide excellent customer service and maintain positive relationships with clubs. Assist in the initial league scheduling and schedule change processes.
- Assist in portions of the player registration process through the League’s registration portal.
- Coordinate referee assignments through the online US Soccer management portal, ensuring correct and timely assignments.
- Oversee caution/ejection discipline tracking throughout the season.
- Ensure that league minimum standards are met and maintained and assist clubs in building a path to fulfilling league standards where needed.
- Lead the USL League Two Work Experience Program, overseeing task dissemination and training for the seasonal intern participants.
- Assist in ensuring league deliverables are sent and received by clubs (Soccer Balls, Signage, Apparel, etc.).
- Assist with post season reporting with clubs.
- Assist with the coordination and collection of statistics for player talent identification.
- Other duties/responsibilities as assigned.
Qualifications
- Bachelor’s degree in sport management, business administration or similar highly preferred or related field or equivalent professional work experience and/or combination of both work experience and education.
- 2-4 years of league/club operations or sport management experience, preferably in the soccer industry.
- Previous experience with registration software (e.g., SportsEngine).
- Previous experience in customer service or client success strongly preferred.
- Attention to detail and ability to perform detail-oriented work in a timely manner a must.
- Adaptability and eagerness to learn.
- Desire to find creative solutions to variously shaped challenges.
- Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners.
- Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.
- Positive attitude and strong work ethic a must.
- Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if / when necessary.
- Must have U.S. work authorization.
Work Environment
Based in Tampa, FL, USL Headquarters provides a vibrant and open working environment designed to promote collaboration, the exchange of ideas, and knowledge sharing. We believe in fostering a culture that encourages creativity, communication, and teamwork.
Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.
Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
We have great Perks - Comprehensive Benefits Package • Medical, Dental, Vision • Health HSA and FSA • 401k w/ up to 6% company match • Pet Insurance • Corporate Discounts • Paid Vacation, Holiday & Sick Days • Business Casual Dress • Optional Remote Work Fridays • And More!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
