What are the responsibilities and job description for the ServiceNow Architect position at United Software Group Inc. - US South?
Title : ServiceNow Architect
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Location : Dallas, TX / Atlanta, GA (Hybrid)
Duration : 6 months contract to hire
Job Description :
This position will primarily be responsible for interfacing with key stakeholders; applying technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition, and Design; playing an important role in creating high-level design artifacts; delivering high-quality code deliverables for a module; leading validation for all types of testing and support activities related to implementation, transition, and warranty; and being part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Minimum Qualifications :
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of experience in Information Technology.
At least 7 years of experience working with a deep understanding of ITIL / ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI / ML, and Integration hub with hands-on experience of working across multiple integrations.
Preferred Qualifications :
A fundamental understanding of ServiceNow modules, integration hub, and hands-on experience with ServiceNow integrations (OOTB, Custom) with third-party applications.
Customize ServiceNow applications and facilitate the rollout of new applications and modules; configure Application UI and Workflow.
Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfillment) in global telecom operators.
Exposure to the Telecom domain is desirable.
Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes / requests; guide them to achieve customer requirements and ensure compliance with best practices.
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
Business, IT Stakeholders & Vendor Management Skills.
Good experience in Agile methodologies (Scrum, User Story, Sprint model), JIRA & Confluence tools.
Analyze problems faced by customers; participate in discussions with customer stakeholders to understand the problem, and gather further data as required from the customer to define and document the problem and requirements.
Candidate should possess good communication & client-interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently.
Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.
Analytical abilities, a goal-oriented work approach, high quality awareness, and being a good team player.
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