What are the responsibilities and job description for the IT Help Desk position at United Software Group?
Requisition Name : IT Help Desk
6 Months
3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000 - Onsite
The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for in-person interviews and reporting to work on scheduled days.
Description
Full-time professional work experience in Business and / or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area.
Substitutions : Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.
The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person. Candidate must be local, have a clean driving record, reliable transportation. Must be able to take direction and also work independently when necessary.
Experience working with an IT ticket system required. Service Now experience with incident, requests and asset management are preferred.
Type
Category
Qualification
Description
Competency
Required
Skills
Networking
TCP / IP
Novice (1-3 Years)
Skills
Others
Time Management
Must be able to document project milestones and plan and schedule deployment of equipment.
Proficient (4-6 Years)
Skills
Others
Remote end user support
Experience assisting users with remote share and control tools such as SCCM, Quick Assist, Bomgar
Novice (1-3 Years)
Skills
Others
Service Now
Create and manage incidents, requests and asset management. Like system may be acceptable.
Proficient (4-6 Years)
Skills
Others
Adobe Acrobat
Novice (1-3 Years)
Skills
Others
Communication skills both verbal and written
Advanced (7-9 Years)
Skills
Others
Learning ability
Advanced (7-9 Years)
Skills
Others
Presentation skills
Novice (1-3 Years)
Skills
Others
Project management
Novice (1-3 Years)
Skills
Others
Team work
Advanced (7-9 Years)
Skills
Security
Active Directory
Advanced (7-9 Years)
Skills
Tools
MicrosoftOffice
Advanced (7-9 Years)
