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Technical Support Infra Design Analyst

United Software Group
Arlington, TX Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/9/2025

Job Requirements

POSITION OVERVIEW : Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues

POSITION GENERAL DUTIES AND TASKS :

Technical Support

  • Provide advanced technical support to end users for hardware, software, and network issues.
  • Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
  • Assist with the setup, configuration, and maintenance of end-user devices and software applications.

User Account Management

  • Manage user accounts and permissions in Azure Active Directory / Entra ID and other relevant systems, including Cloud-based technologies.

    • Application Deployment and Management

  • Deploy, configure, and update software applications and operating systems on end-user devices.
  • Ensure compliance with software licensing agreements and organizational policies.

    • Hardware and Software Maintenance

  • Perform routine maintenance and updates on end-user hardware and software.
  • Coordinate with vendors for hardware repairs and replacements.

    • Documentation and Training

  • Create and maintain technical documentation, user guides, and knowledge base articles.
  • Provide training and guidance to end users on the effective use of technology and software
  • Provide exceptional customer service and support to end users.
  • Communicate effectively with end users to understand their needs and provide timely solutions.

    • Qualifications

  • Minimum of 3 years of experience in end-user computing or IT support roles.
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
  • Experience with Active Directory, group policy management, and network troubleshooting.
  • Microsoft Intune and AutoPilot.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
  • Excellent documentation skills
  • Attention to detail and accuracy.
  • Ability to work independently and collaboratively.
  • Relevant certifications will added as an advantage.

    • Regards

    Jaya Kushwaha

    Associate Manager | Recruitment

    Email : jaya.k@usgrpinc.com

    Work Phone : 614-495-9222

    USG Inc.

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