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Technical Support/IT Specialist/desktop support

United Software Group
Lynn, MA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/27/2025

Hello,

Hope you are doing well !!

Please have a look on the following role and let me know if you are interested :

Technical Support / IT Specialist / desktop support (Onsite)

Location : Multiple locations (Lynn, MA / Bohemia, NY 11716 / Evendale, OH / Terre Haute, IN / Norwich, NY / Pompano Beach, FL)

JOB DESCRIPTION :

Provide break / fix support for desktops, laptops, and peripherals

  • Re-image devices and reinstall / configure applications as needed
  • Troubleshoot Windows OS, hardware, and enterprise applications
  • Coordinate with third-party vendors for escalations and hardware replacements
  • Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Requirements :

  • 2-5 years of experience in L1 / L2 IT support
  • Strong troubleshooting skills for hardware, software, and OS issues
  • Experience in an enterprise IT environment

    • With Regards,

    Alok Kumar Sharma

    Phone : Direct : (614) 588-8524

    Email : alok.ks@usgrpinc.com

    USG Inc.

    HQ : 6000 Venture Dr,

    Ste C-D, Dublin, Ohio 43017

    www.usgrpinc.com

    View USG HOT JOBS Here!

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