What are the responsibilities and job description for the Loss Prevention Overdue Associate position at United States 2 Avis Budget Car Rental LLC?
Avis Budget Group is searching for full-time Loss Prevention Agent to join our Loss Prevention Department based in Virginia Beach. This job contributes to the success of Avis Budget Group by protecting assets by a daily accounting of overdue rentals. This position requires the use of a variety of investigative procedures, beginning with calling customers and when necessary, ending with obtaining police alarms, with the intent of recovering the overdue vehicle.
What you'll do:
Essential Duties and Responsibilities- The essential duties and responsibilities as well as knowledge, skills and abilities include but are not limited to the following:
• Make and receive both outbound and inbound calls/emails to and from renters regarding overdue rentals. Issue Outbound calls/emails to renters, companies, travel agencies, and field locations.
• Document Case Management database with current attempts made to contact the renters
• Update Wizard screens with call notes, and extensions when applicable
• Issue certified Letters of demand when applicable
• Issue repossessions and contacting repo companies for updates regarding their attempts to locate the vehicle.
• Prepare necessary documentation and forwards to the field security personnel when all possible attempts to recover the cars have been completed.
• Continues to follow-up with field personnel and security managers and places vehicles in missing/alarm status after field security personnel have obtained the police alarm.
• Maintain close working relationships and constant interaction with field personnel.
What we're looking for:
• High School Degree/GED required
• Strong customer service experience. Ability to handle Inbound and Outbound calls
• Excellent written and verbal communication skills.
• Basic knowledge of PC and Microsoft Office.
Perks you’ll get:
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities
Who are we?
Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.
The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
