What are the responsibilities and job description for the Guest Service Representative position at United States Air Force?
"This is a civilian job that does not require military enlistment."
This position will be assigned to the JBER Lodging. This is a Regular Part-Time position.
Regular Part -Time employees have a regular and continuous work schedule of at least 20 to 34 hours a week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests,makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsoredquarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment,makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier'sreport, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sellssundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information isreceived from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeepingstatus of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensurefront desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lostand found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 20 – 34 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $17
