OPERATIONS SUPPORT SUPERVISOR

Operations Support Supervisor

Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.

The Job Details:

The Operations Support Supervisor is responsible for supporting their respective region and helping sustain the processes and tools needed to keep the operations running effective and efficiently. This job plays a critical role for continuing the betterment of our warehouse operations and helps create cohesion and understanding throughout various departments within the organization. This position will be responsible for understanding and supporting their facilities day-to-day warehouse operations, processes, systems, customers, and services. The Operational Support Supervisor will work with their Regional OSS team, as well as facility and regional management teams to support projects, training and company initiatives as well as suggest and initiate new projects to help foster a continuous improvement culture.

• Lead the implementation of new technologies, and software within the region
• Monitor and assist OSS network in management of facilities help tickets and enhancements.
• Help monitor, support (troubleshoot), and maintain facility assets, including (but not limited to) RF Equipment, Desktops, Laptops, and printers.
• Work with the Continuous Improvement Manager to monitor and improve system utilization within the facility.
• Provide coaching and guidance to team members to enhance their skills and knowledge.
• Conduct thorough assessments of existing processes and identify opportunities for improvement.
• Lead improvement projects, ensuring projects are completed on time, and meet predefined objectives.
• Help develop, monitor, and communicate warehouse metrics to ensure efficiency within the operation.
• Aid in change management initiatives, such as Phenix
• Work with the other members within the operational support network to build a community of support and standardization amongst processes and systems.
• Identify opportunities to reduce operational waste while maintaining or improving product/service quality.
• Work with the various IT teams to create, test or troubleshoot enhancements and customer initiatives (EDI)
• Help identify useful reporting metrics and or tracking solutions for the facility.
• Identify RPA or process automation opportunities within the facility.
• Assist in regional projects, including large scale roll outs, warehouse expansions and warehouse openings

The Job Specifics:

• Location, Department and Work Hours: Western Region, Warehouse/ Regional CIT, Hours Vary

• Reports To: Site Management/ Dotted Line Regional CIT

• Travel Amount: May Vary

• Job Type, EEO, and Job Code: Full-Time, FLSA Non-Exempt

What We Are Looking For:

Education

• Bachelor’s Degree or Currently Working towards the degree. Will consider right candidates based on demonstrated experience

Experience

• > 2 years’ experience in WMS/Taskmaster

• Specialized Knowledge in RF, AS400, MS Office, warehouse layout, inventory control

• Special Skills: Detail and customer service oriented. Organization, effective written and oral communication, ability to analyze and solve problems, excellent mathematical skills. Excellent computer skills.

• Ability to handle and prioritize multiple tasks. Willing to travel within the region and occasionally outside the region.

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Good arithmetic, reading, and typing skills

• Sit and/or stand for extended periods of time

• Be able to see, speak and hear

• Ability to work overtime as needed

• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.

• Understand and follow verbal instruction, written instruction and company policies.

• A starter that can work independently and coordinate with others

• Follow safety procedures at all times.

• Ability to manage stress and productivity guidelines

The Standard Details:

• Always maintain a professional manner in appearance and communications.

• Participate in staff and/or customer meetings if required.

• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.

• Identify and record any issues relating to product, processes and/or quality.

• Initiate, recommend, or provide solutions through appropriate channels.

• Verify the implementation of solutions.

• Follow posted security procedures at all times while in the building.

• Participate in Safety and Educational Training.

What’s In It For You:

A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks. Salary Range $65k - $76k/year salary.

Things We Need To Mention:

• The above job description may not include all tasks necessary to complete the job.

• Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.