What are the responsibilities and job description for the Manager, Handicapping Education & Engagement position at United States Golf Association (USGA)?
The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.
About this role:
The Manager, Handicapping Education and Engagement will educate various stakeholders about the World Handicap System™, boost engagement among its users, and attract new golfers to obtain a Handicap Index®. Reporting to the Director, Handicapping Education & Outreach, this role will also provide support for the USGA’s Golfer Product Access (GPA) program. The Manager, Handicapping Education and Engagement will work collaboratively within the Handicapping team and across the USGA, and work on WHS education and communications projects with The R&A.
What you'll do:
- Partner with internal team, The R&A partners, and third-party vendors where appropriate to create educational programming on the Rules of Handicapping and Cuorse Rating System™; Creating original educational content for AGA, club, and golfer audiences.
- Lead in-person and/or online training seminars on the Rules of Handicapping for AGAs, golf clubs, and other industry stakeholders; Assist with revisions to the Rules of Handicapping in cooperation with other staff in the department, including the review of any related materials or online content.
- Utilize analytics, golfer segmentation analysis and trends to enhance and streamline future content creation and distribution; Develop, implement, and evaluate campaigns to engage with a domestic audience and grow the number of golfers with a Handicap Index.
- Assist with GPA program administrative support for third party technology providers interested in integrating handicap data into their products and services.
- Assist with the management and administration of education programs and/or learning management systems (including content/user management, system maintenance, and troubleshooting); Oversee the layout and content on all usga.org and whs.com handicapping webpages; Contribute to other handicap department projects as assigned.
Where you'll be:
- This role will be based at our Liberty Corner, NJ campus. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday.
What you bring:
- Bachelor's degree
- 4 years relevant experience
- Working knowledge of golf, the Rules of Handicapping and Course Rating System, the golf industry, and Allied Golf Associations is strongly preferred
- Excellent interpersonal and communication skills
- Knowledge of tools to develop effective training content and programs (i.e. Articulate, Photoshop, Adobe Premiere Pro, Final Cut Pro)
- Knowledge of social media content trends
- Ability to analyze, think critically, and problem solve
- Experience with public speaking in both small and large group settings
- Shows personal initiative and thrives in a collaborative environment
What the USGA brings:
- Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees
- Retirement plans, with a generous annual contribution from the USGA
- Suite of programs to promote physical, emotional, and financial well-being
- Generous bank of paid time off, plus the week between Christmas and New Years Day off
- Off-site team building events
- On-site gym and golf simulator
- Professional development opportunities
The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.
