Manager, IT Infrastructure

Description

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you the one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!

Here's a Summary Of Responsibilities

TheManagerof ITInfrastructurehastheresponsibilityofproviding secure, robust, reliable, scalable,performant,and efficient technology systemsthrough theimplementationand management ofcompliant and effectiveinfrastructuresolutions.This positionwillmanagethedaily operational supportactivitiesof theInfrastructure,Network,and Systemsteamswhile ensuring exceptional customer serviceforboth internal and external customers as well as business partners across the organization. This position also providescareer guidance and growth fortheirdirect reportsthrough mentorship, one-on-one interactions, development and training opportunities, and the creation of development plans clearly outlining career growth objectives.This positionwill overseeand administerall production platforms, ensuring theiravailability, integrity,scalability,andsecurity, inclusive of all networkserver, data center, and other infrastructure-related technologies.This position requires exceptional communication skills and attention to detail, as well asmastery inbuilding and maintainingstrongpositive relationships within theIT departmentand across the organization,leveraging a servant leadership approach.

Here’s How You ‘ll Have An Impact

• Lead theITInfrastructureteam to improve upon and create organizational processes and strategiesusing a servant leadership approach. Lead the team in varioustechnologychoices based on company needs and direction.
• Facilitate and encourage cross-team collaboration with all teams in the IT department and all departments and divisions across the Movement.
• Create and monitor service level agreements (SLAs) and key performance indicators or metrics. Make recommendations for buy versus build decisions. Lead vendor selection, contract negotiations, and SLA enforcement. Work closely with vendors to establish new partnerships, optimize existing contracts, manage maintenance renewals, and ensure efficient usage of the USOPC’s resources.
• Manage and maintain the priorities for theITInfrastructureteam.Manage all aspects ofprojects, including project timelinesandresourceallocations, andensureprojectsmeet agreed-upon deadlines and deliverables. Formulate system plans, estimate costs for delivering systems,and monitor any exceptions.
• Hire and manage all IT Infrastructure team members.Conduct regular reviews and ensuretheteam maintains technicalqualificationsand keeps up withany and allrelevant industry standards and best practices.Work withteam memberson career growth opportunities andserveas a coach and mentor.
• Ensure that the implementation of systems meets the architectural specifications as well as the user requirements.Identify infrastructure-related needs and design and implement solutions that meet those needs.Maintain best practices andensure the team follows standard processes and procedures.
• Participate in the definition of the architectural platform for all infrastructure areas. Evaluate industry trends for technology advances and make recommendations to upgrade the infrastructure platforms. Plan, install, and maintain the technical infrastructure (including hardware, software, servers, storage solutions, networks, or physical facilities) that supports critical business needs.Integrate package selections into the platforms where required.
• Perform other duties as assigned.
  
  

Here are the skills and experience you'll need to be effective:

• Bachelor’sdegree
• Master’sdegree a plus
• 7 yearsofIT experience withincreased responsibility of IT roles
• 5 yearsofproject leadership/management experience, includingmanaginginfrastructure deployments
• Experiencein small/mid-sized IT groupswithfast-paced,multi-tasking,and multi-role efforts
• In-depth hands-on experience in Microsoft EnterprisesolutionsincludingOn-Prem andAzurehosted server environments andOffice 365administration
• Working knowledgeof wired and wireless networking solutions such asPalo Alto Networks,Extreme Networks, HPE/Aruba core and edge switching, etc.
• Working knowledge of backup and storage solutions inclusive ofon-premises, cloud-based, DAM, cold storage, etc.
• Experience in data center infrastructure, including physical and virtualized server environments, hyperconverged infrastructure (HCI), SAN, NAS, and cloud-based solutions; experience with VMware vSphere,vSAN, and enterprise storage solutions preferred
• Experience designing and maintaining business continuity and disaster recovery (BC/DR) strategies, including backup and restore processes, replication technologies, and failover solutions to ensure operational resilience
• Strong understanding of cybersecurity best practices and the ability to collaborate with the CyberSecurity team to ensure alignment with industry-standard security frameworks (NIST, SOC 2, ISO 27001, etc.)
• Strong verbal, written,and presentation communication skills
• Focus on team member developmentand mentorship
• Ability to understand and communicate complex technicalconcepts
• Self-managed, highly motivated,and results-oriented
• Skilled at managing priorities and meeting deadlines in a complex, ever-changingenvironment
• Collaborative andempathetic
• Experiencedin managing third-party vendor relationships
• Solidunderstanding of budgeting and forecasting
• Creative problem solver
  
  

Here Are The Tools, Equipment, & Conditions

• Standard office equipment
• Officeenvironmentin amulti-level buildingon a multi-building site
• Ability to travel domestically and internationally
• Occasional overtime, weekend hours, and on-call as needed in support oftheteam and mission-critical functions and/or Games-related assignments
• Regular attendance at work is an essential job function
  
  

Here's Where You'll Work

Colorado Springs Downtown Headquarters / Hybrid

Here's Some More Information You Need To Know

• Hiring pay range: $107,190 - $136,132 Per Year
• This Full-Time, Exempt position is intended to work 40 hours per week.
• Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 15% target. The USOPC may change or eliminate this program at any time at its sole discretion.
• Benefits: This position will be eligible for USOPC benefits. You can view a summary here.