Manager, Refereeing Operations

Job Description

Job Description

Description : U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That’s why we work closely with our Federation partners and members, to inspire, support and guide every level of the game : from the grassroots, to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of US.

U.S. Soccer is in a period of significant growth, with ambitions plans for US soccer in the near and far future. We are therefore, looking for dynamic servant-leaders to join us on this journey : in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility and an empathic management style that builds bold teams and delivers globally significant results.

Position Overview

The Manager, Refereeing Operations will be responsible for leading operations in cooperation with the Sr. Manager of Operations including communication, and coordination on behalf of the Refereeing Department. The Manager will partner closely with internal and external stakeholders to support Refereeing. The Manager strives for operational excellence and will hold a best-in-class standard for themselves and their team.

Primary Duties

• Lead the Refereeing Operations team, in partnership with the Senior Manager, Refereeing Operations based on the Refereeing Department’s strategic vision
• Lead Refereeing Coordinators in all day to day operations while also providing guidance, support, and growth opportunities for professional development
• Manage the planning, registration, and execution of annual licensing course development
• Manage and maintain strong working relationships with state leadership teams, leagues, and members on behalf of the Refereeing Department
• Manage Refereeing Department events including multiple national camps from ideation to execution
• Create reporting and analytics to track KPIs against Referee Program growth and development
• Draft, implement, and manage policy and procedures related to Refereeing Operations key initiatives
• Maintain a consistent, standard communication strategy and approach across all external communications
• Support the centralized customer service team with any escalated Referee Program open tickets
• Support the Refereeing Education and Development team in continuing education and content creation from an operational stand point
• Support the creation and administration of the Refereeing Department budget, invoices, and expenses
• Support short term and long term objectives to grow the Referee Program
• Create and maintain positive working relationships with all 55 State Referee Committees and other affiliated members.

Requirements :

Minimum Qualifications

Desired Qualifications

U.S Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.

We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.