Application Sys Prog Analyst I

Responsible for the review, analysis, design, modification and execution of one or more applications within an IT application portfolio that supports Exchange business functions. Tasks related to this process include, but are not limited to, encoding, testing, debugging and documenting programs that are a part of an application (or system.) Gathers requirements from other IT staff and users, creates specifications to meet their needs, develops code to enhance existing applications. Ensure users comply with the policies and procedures for the application. Monitors the performance of the programs for the IT application.

Serves as second level support of non-routine and major events and incidents for assigned applications by identifying, evaluating, and troubleshooting these events. Responds to telephone calls and email requests for application support. Provides management with status reports. Researches new technology and procedures to support applications management.

Trains and coordinates with IT staff on the application management process. Competent to work most phases of application management but may require instruction and guidance for some phases of managing applications. Safeguards physical access to exchange restricted data, processes and services.