What are the responsibilities and job description for the EComm Management position at United Supermarkets, LLC?
Summary
The StreetSide Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/she serves as the StreetSide leader at store level and is responsible for achieving e-commerce productivity goals while maintaining superior guest service and satisfaction. He/She provides ongoing technical training, coaching, and development of the StreetSide team.
Key Responsibilities
The StreetSide Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/she serves as the StreetSide leader at store level and is responsible for achieving e-commerce productivity goals while maintaining superior guest service and satisfaction. He/She provides ongoing technical training, coaching, and development of the StreetSide team.
Key Responsibilities
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Responsible for the sourcing, interviewing, and selection of all e-commerce team members
- Responsible for the training, scheduling, performance management (to include discipline, separations, etc.) for all e-commerce team members to ensure product meets guest demand in an effective and controlled manner
- Accurately selects the highest quality product offering for our StreetSide guests to meet and exceed company expectations of providing Ultimate Service
- Sets and notifies team members of daily operational goals to gain team buy-in
- Monitor product movement and notify Grocery team when adjustments in ordering are needed
- Assist E-Commerce team in workload management, monitoring out of stocks and checking product substitutions when necessary
- Assist with overall guest and team member safety
- Designates and assigns trainers as necessary
- Greets and speaks politely with every guest on premises
- Performs other duties as requested or required by management
- Must be 18 years of age or older
- High school diploma or equivalent
- 3-5 years Grocery retail experience required
- Must maintain Certified Food Safety Manager certification
- The StreetSide Manager is required to work a minimum of 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
- Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
- Must be able to lift up to 70lbs and stand for long periods of time (up to 6 hours)
- Ability to function as a team member and get along with others
- Ability to accept supervisory coaching related to performance, work habits and attitude
