ParkCreek Surgery Center is a busy, multispecialty ambulatory surgery center located in Coconut Creek, Florida We are an affiliate of United Surgical Partners International. USPI provides first-class surgical services for local communities, and we recognize our employees as our number one asset. USPI’s mission is to care for each patient and their family as if they were our own. Each patient, each family, each and every time. If you share our mission, please reach out to discuss joining our team.
Job Summary
The Front Desk Registration supports the Business Office functions for patient services. This person is often the first on-site contact the patient has with the Center. As such, the Business Office Clerk should have excellent people handling skills and a high degree of accuracy in obtaining and recording information. This person shall be organized. May be delegated additional responsibilities or special assignments by the Business Office Manager.
Essential Job Duties and Responsibilities : Include the following. Other duties may be assigned :
- Supports the philosophy, goals, and objectives of the Facility.
Supports, and performs according to, approved policies and procedures.
Supports risk management and participates in programs directed to patient and staff safety.Considers patient rights in performance of job duties and responsibilities.Contributes to the quality management process; identifies role and contributions upon request.Adheres to safety policies and procedures in performing job duties and responsibilities.Reports observed or suspected violations, hazards, and noncompliance according to Facility policy.
Observes safety measures in performance of job duties and responsibilities.Responds to emergency situations with competence and composure.Communicates effectively with patients, visitors, physicians, and co‑workers.Interactions are respectful and courteous.
Communicates effectively and professionally using a translator when necessary.Documents that information received from the patient is disseminated to the appropriate people or departments.Accurately assesses and interprets age-specific patient data.Considers age-specific patient requirements when responding to emergency situations.Maintains and promotes professional competence through continuing education and other learning experiences.Seeks new learning experiences by accepting challenging opportunities and responsibilities.
Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.Attends and actively participates in meetings, committees, inservices, seminars, workshops, conferences, quality management activities according to job responsibilities and Facility requirements.Admits patients to the Facility following the established policies and procedures.Assembles patient medical record forms and prepares patient identification.
Obtains information needed to register patient; attaches patient identity documentation.Reviews forms for patient signature; obtains forms or signature(s) as needed.Provides information to the patient's family in the waiting area according to Facility policy.Monitors the reception and waiting areas.Coordinates reception area activities for effective communication throughout the Facility.Answers telephone and intercom quietly and courteously.
Receives and relays messages effectively.Informs of admissions and activities concerning admissions.Maintains and protects each patient's right to confidentiality.Identifies emergencies and initiates response according to Facility policy.Assumes clerical duties and responsibilities as necessary.Assists in ordering and stocking clerical supplies.
Assists in maintaining cost‑effectiveness by preventing waste of supplies.Maintains order and cleanliness of the front desk.Performs interdepartmental errands when needed.Places diagnostic test reports in appropriate section of patient medical record.Assists with preparation and maintenance of Facility records and reports.Monitors the nourishment area.Stocks nourishment area.
Maintains cleanliness and order of the area.Job Behavior :
Demonstrates ability to work as a team member and to communicate directly and professionally.Shall be flexible, reliable, productive, patient-oriented and self-motivated.Avoids being involved in gossip spreading or conversations that promote discord of staff members.Maintains professional conduct and appearance.Language Skills : Ability to read and interpret documents and correspondence. Ability to write routine reports and correspondence memos. Ability to communicate effectively with physicians, their staffs, patients, and their families.
Reasoning Ability : Shall be able to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands : The physical demands described here are representative of those that shall be met by an employee to successfully perform the essential functions of this job. The employee shall be able to sit, use hands and fingers to handle or feel objects and tools. The employee is required to stand, walk, climb or balance, stoop, kneel, crouch or crawl. Shall be able to hear and speak. The employee shall be able to occasionally lift and / or move up to 20 pounds.
Required Skills
Required Experience
Education, Experience Position Requirements :
Minimum 1-2 years of medical office experience required.
High School diploma or equivalent requiredAbility to use time wisely in preparing work area to meet high-paced demand.Show a genuine desire to work and improve the center as a whole.Must be detail oriented.Must be able to communicate verbally and non-verbally in a professional manner.Must be able to adhere to hospital financial and admitting policies.Ability to promote positive relationships with patients and staff.Must know insurance verification and registration processes.Must have problem solving and decision making skills.Professional appearance.Must demonstrate excellent phone etiquette and exceptional customer service skills.
