What are the responsibilities and job description for the Chat Support Agent - Remote / Office position at United Systems Fire and Security?
United Systems Fire and Security is a leading provider of fire protection and security solutions, dedicated to safeguarding businesses and homes through advanced technology and expert service. With a strong commitment to innovation and customer satisfaction, we cater to a diverse clientele, ensuring peace of mind and safety in every environment we serve.
The Opportunity:We are seeking a Chat Support Agent to join our dynamic team. This entry-level position allows individuals to engage with our customers remotely or in the office, providing real-time assistance and delivering exceptional service through chat-based communication. This role is ideal for someone who is enthusiastic about customer service and technology.
Job Responsibilities:- Respond to customer inquiries and concerns via chat in a timely and professional manner.
- Provide accurate information about products and services, assisting customers with their needs.
- Utilize the company’s CRM system to log interactions, track issues, and update customer records.
- Collaborate with team members to resolve complex customer issues and escalate when necessary.
- Maintain a high level of product knowledge and remain updated on company services and policies.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to type quickly and accurately, with strong computer skills.
- Strong problem-solving skills and the ability to think critically.
- Customer service experience, particularly in chat support or a similar environment, is a plus.
- Previous experience in the fire protection or security industry.
- Familiarity with CRM software and live chat tools.
- Ability to work flexible hours, including evenings and weekends.
- Fluency in additional languages.
- A passion for technology and continuous learning.
