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Services Assistant

United Talent Staffing
Charleston, WV Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/16/2025

Job Description

Job Description

United Talent Staffing is Hiring a Constituent Services Assistant in Charleston, WV!

United Talent Staffing is looking for a Constituent Services Assistant for the City of Charleston! This role involves assisting constituents, managing the CWV311 system, tracking inquiries, and ensuring timely resolutions.

Job Responsibilities :

  • Answer phone calls and assist constituents with questions and concerns.
  • Track and ensure timely resolution of constituent issues.
  • Manage city email accounts and update the CWV311 system.
  • Provide in-person support at City Hall.
  • Assist city departments in keeping information current.
  • Add daily alerts and support training efforts for call takers.
  • Educate constituents on using the CWV311 website and mobile app.
  • Support community engagement at city events.

Pay & Shift :

  • 17.20 per hour
  • Monday – Friday, 9 AM – 5 PM (may require some evenings, weekends, or holidays).

    • Requirements :

  • High school diploma or equivalent.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong communication and customer service skills.
  • Ability to multitask and work with diverse groups of people.
  • Comfortable learning new software systems.

    • Perks & Benefits :

  • Referral Bonus : Earn up to $140 per referral!
  • Medical Insurance
  • Weekly Pay via direct deposit or pay card.

    • How to Apply : Call 304-556-1190 or apply online at utalent.com!

    Start your career in public service today with United Talent Staffing!

    Salary : $17

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