Director of Business Operations

HYBRID | In the Streetsboro office 3 days a week

OUR CLIENT:

For over 25 years UTSS has been a leading provider of complex equipment installation and maintenance services to the medical, diagnostic, assembly line automation, and security access markets. From installation to calibration and maintenance, high performance equipment manufacturers and operating facilities alike trust UTSS. Their full suite of services ensure precision and safety at every stage of your equipment’s lifecycle. As a critical part of the international healthcare supply-chain, UTSS impacts families, friends, and communities.

Whether you are part of our world class installation team, traveling, delivering and installing high-end medical imaging and diagnostics equipment or are part of our administrative team, providing the backbone logistics of this industry, you can rest assured that you will be joined by intelligent, hard-working, and dedicated staff.

Their employees are the foundation of UTSS. As part of their team, you will have the opportunity to work alongside highly qualified installation, delivery, and administrative professionals. Their training program focuses on professional development and hands-on learning.

UTSS’ values of safety, quality, professionalism, accountability, and integrity are at the forefront of our minds as we work together to meet today’s healthcare needs. Their goal is to constantly move forward to not only meet the needs of today but solve the problems of tomorrow.

SUMMARY & RESPONSIBILITIES:

UTSS is seeking a Director of Internal Operations. This role oversees procedures and develops strategies to optimize daily operations. Part of the job is to perform assessments and evaluations, set guidelines and objectives, manage and supervise staff, handle budgets, and delegate tasks amongst the team. It is also responsible to monitor the progress of procedures and effectively resolving issues or conflicts that arise.

The Director of Internal Operations role ensures the company runs efficiently by monitoring and improving the organization's operating procedures; focused on customer centricity in evaluating and optimizing daily internal operations. You will be accountable for ensuring we are compliant in meeting the company's standard operating procedures and industry regulations.

This role reports to the Sr. Director of Business Operations

5 Direct Reports | 8 all together

1-Human Resource Manager 1-Talent Acquisition

1-Warehouse Manager

1-Director of Quality & Safety 1-Quality Support 1-Safety Manager

1-IT Manager

1-Asset Management Manager

REQUIREMENTS

• Drive operational excellence across HR, IT, Asset Management and Facilities & Warehouse departments
• Lead and develop team members, fostering a culture of continuous improvement
• Create and implement strategic initiatives that align with company objectives
• Monitor team performance, implementing metrics for efficiency and quality.
• Partner with internal clients to understand their business needs and develop customized solutions.
• Manage budgets and resources for shared service functions ensuring cost-effectiveness and optimal utilization of resources
• Ensure effective communication between Internal Ops/Shared Services and other departments of the organization.
• Employ advanced technologies and automation tools to enhance efficiency, accuracy, and speed of service delivery.
• Manage departmental budgets and resource allocation
• Establish and maintain service level agreements (SLAs) across all shared services
• Build strong relationships with stakeholders at all levels of the organization
• Identify opportunities for process optimization and cost savings
• Ensure compliance with relevant regulations and company policies
• Analyze operational data and feedback to inform continuous improvements, track key performance indicators (KPIs), and present insights to senior leadership. Develop and present reports on service performance, client satisfaction, and cost-savings initiatives

EDUCATION & EXPERIENCE

• 5 years of management experience, preferably in a multi-functional role
• Track record of developing and mentoring high-performing teams
• 3-5 years’ experience working internally in a shared services environment in a manufacturing / industrial environment
• 3-5 years managing individual contributors (direct reports); ideal candidate will have multiple functions they oversee (HR, IT, etc.)
• Strong relationship-building skills with the ability to work across departments
• Sharp eye for detail and commitment to accuracy
• Ability to make quick decisions and effectively solve complex problems while maintaining a customer-first mindset.
• Ability to thrive in a changing environment and manage multiple priorities while maintaining a focus on quality and efficiency.
• Exceptional written and verbal communication skills, with the ability to present complex data and ideas clearly to stakeholders at all levels.
• Proficiency in Microsoft Office Suite
• Bachelor's degree in Business Administration, Management, or related field (preferred)

Desired Skills – but not required:

• Experience managing multiple operational functions simultaneously
• Knowledge of HRIS systems and IT infrastructure
• Background in process improvement or change management
• Professional certifications in HR, IT, or project management