Intake Coordinator/Administrative Assistant

United Tenants of Albany 255 Orange St
A Better Place to Live Albany, NY 12210

Phone: 518-436-8997

Intake Coordinator / Full-Time

United Tenants of Albany (UTA) is seeking an Intake Coordinator to support our housing counselors in Albany, NY. About UTA: UTA is a community-based nonprofit organization created in 1973 to improve tenants’ rights for housing security and equity. UTA assists thousands of tenants annually, and seeks to further empower community residents through a grassroots campaign to promote policies, actions, and the political will to ensure that decent affordable housing is available and accessible to all.

About the Position
The Intake Coordinator will be a member of the homeless prevention program staff at UTA. This staff person will inform tenants of their rights in NYS, triage intakes for homeless prevention services, and provide referrals and resources to other organizations/agencies as needed.
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Job responsibilities include the following:

• Greet and triage all clients, conducting COVID-19 screening and taking temperatures.
• Receive, triage, and return calls on the Housing Hotline.
• Maintain and log all Housing Hotline voice messages on the Housing Hotline call log.
• Schedule appointments and maintain calendars for staff
• Assist in the preparation of regularly scheduled reports, working closely with Homeless Prevention Program Director.
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Photocopy and print out documents on behalf of other colleagues, agency clients, and community members
• Perform UTA intake for the Housing Hotline and provide guidance on tenants’ rights, perform crisis intervention, advocacy, and landlord/tenant mediation.
• Understand Homeless Prevention Program Services, maintain and execute internal organizational processes for tenants to be connected to services.
• Work closely and supportively with Homeless Prevention Program Staff in team setting.
• Provide support to housing counselors in managing and coordinating caseloads.
• Maintain data entry into housing counseling reporting portals as needed, working closely with Program Director.
• Conduct oversight and maintenance for the housing hotline, receiving and logging voice messages and organizing inquiries
• Provide support to direct-service staff in ensuring proper data quality, reporting to the Homeless Prevention Program Director
• Participate in periodic team meetings to review and develop action plans for improving services at United Tenants of Albany.
• Maintain good working relationships with housing agencies, social service providers, and community-based organizations.
• Assist with inputting case files into HMIS and other data reporting systems. Provide administrative support in the preparation of community engagement projects and events.
• Assist with coordination and oversight of the Housing Hotline volunteers.

Work Hours: Generally 9am-2pm hours expected and the ability to work nights and weekends as required for staffing community events/training.

Minimum Qualifications: Preferred Qualifications: Background/experience in human service setting; Ability to respond to client’s needs/concerns with patience and empathy; Strong computer skills, proficiency in Microsoft Excel and Microsoft Word; Ability to be consistently punctual and dependable; Ability to function as part of a team within a small but very busy office setting; Commitment to the goals and mission of United Tenants of Albany

UTA is an Equal Employment Opportunity employer and actively recruits people of color, women, individuals with disabilities and members of the LGBTQ community.

For more information, see www.utalbany.org

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $17 - $19