Patient Relations Marketing Associate Director

California, US residents click here. The job details are as follows: Who we are We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs. United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF). The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option. Who you are You are someone who is passionate about the patient journey. You are a strategic thinker who thrives in working cross functionally to lead initiatives related to patient and brand messaging. You are excited about joining a collaborative team that puts the patient first. This Patient Relations Marketing Associate Director will be responsible for the strategic planning, positioning, development, and day-to-day management of our marketing and messaging approach for the United Therapeutics Cares patient support program. They will lead the outward facing messaging, identification, and reach of the program within the patient and HCP community. Lead the strategy and development of Patient Relations / United Therapeutics Cares messaging and channel strategy, including mail, email, websites, social, SMS/MMS, and print Lead the development and management of content related to the patient support program Support the development and PRB approval of marketing materials for United Therapeutics Cares program Maintain and evolve the patient support CRM journey to enhance the patient experience Plan and execute periodic patient relations-focused advisory boards to gather insights and feedback Participate in annual brand planning, taking a lead role for Patient Relations driven initiatives Directly manage external agencies, ensuring projects are completed within timelines and budgets Oversee the fulfillment strategy for patient relations functions and partner with relevant stakeholders within United Therapeutics Develop and maintain strong communication and collaboration with internal United Therapeutics stakeholders (e.g. brand teams, channel / trade, etc) All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies Minimum Requirements Bachelor’s Degree in life sciences, business, or a related field with 12 years of experience, including 8 of relevant pharma/biotech/healthcare business experience (marketing, operations, patient support, access and affordability, and sales) or Master's Degree with 10 years of experience, including 6 of relevant pharma/biotech/healthcare business experience (marketing, operations, patient support, access and affordability, and sales) 3 years of marketing, marketing operations or related experience (internal or agency) with an understanding of marketing principles, promotion, and patient education Proven success in developing and leading digital marketing strategies including email, direct mail, websites, mobile applications, social media, SMS, and print Demonstrated knowledge / understanding of patient support programs Experience working within a promotional review committee (PRB) for material approval Experience managing external vendors, inclusive of budgets, plans, and deliverables Experience developing / managing omnichannel campaigns with demonstrated metrics and results Strong communication and interpersonal skills, with the ability to effectively engage with patients, healthcare professionals, and cross-functional teams Excellent organizational, project management, and analytical skills Strong understanding of CRM tools and methodologies Working knowledge of legal, regulatory, and compliance rules within the biotech/pharmaceutical industry Demonstrated ability to provide empathetic and compassionate care with a strong patient-centric focus Strong proficiency with Microsoft Office suite Demonstrated understanding of patient support programs Preferred Qualifications Master’s Degree in life sciences, business, or a related field 2 years in patient marketing or market access Rare disease and / or complex therapy administration experience Job Location This position will be located at our Morrisville, NC office. Currently this job is a hybrid role requiring at least three days per week in the office. In office requirements could increase based on business needs. Additionally, remote candidates within the eastern or central time zones may also be considered with the requirement of being onsite in Morrisville, NC one week per month. At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good. Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities. We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success. We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.