Patient Billing Manager

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Affiliates include Chesapeake Urology, Arizona Urology—Phoenix & Scottsdale, Arizona Urology—Tucson, Colorado Urology, and Tennessee Urology.

Position Summary:

The Patient Billing Manager oversees the teams involved with patient balances. This position manages the Pre-Collection team as well as the team taking incoming patient phone calls about their financial experience at UUG practices.

Primary Duties & Responsibilities:

Management

• Directly oversees the Pre-Collection and Patient Accounting team members and manages their performance and development, including performance feedback, appraisals, and corrective actions.
• Hires qualified team members, serving as a catalyst and mentor to motivate productivity, innovation, high employee morale, and commitment to the organization.
• Assures that all medical collection practices comply with corporate policies, procedures, and relevant regulations and standards, including Federal, State, and insurance regulations.
• Responsible for overseeing the Pre-Collection process, which involves calling patients to pre-collect the estimated patient responsibility for upcoming procedures and injections.
• Responds to escalations pertaining to patient estimate concerns.
• Determines the estimated patient balance threshold to perform outbound calls based on the volume of estimates available.
• Oversees the posting of balances in the billing system for the sites to collect at time of service.
• Monitors call volumes for the Patient Accounting team and modifies employee schedules as necessary.
• Coordinates all Collection agency efforts to accurately charge and collect for services provided to patients paying for their care.
• Respond to inquiries from patients regarding billed amounts and patient balances and request patient refunds when necessary.
• Handles all patient complaints as necessary and responds to written complaints. Review all the facts to ensure any gaps in the process are corrected going forward.
• Prepares monthly team statistics.
• Takes incoming calls when the team is short-staffed or call volume is outside the expected service level.
• Work cross-functionally with all departments to build and drive organizational strategies.   
• Performs oversight of other duties assigned to the Patient Accounting Team.

Strategic Planning

• Responsible for the development and implementation of departmental policies, budgets, and strategic plans.
• Review current processes and workflows and make recommendations for needed changes for more efficient and productive results and assure proper division of duties for internal control purposes.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Qualifications:

• Bachelor’s or Associate’s Degree in Business, Accounting, Finance, or Healthcare Management.  Equivalent experience may be substituted for education.
• Minimum of five (5) years Collections experience.
• Experience as a Billing Manager for a group practice, preferably with centralized billing background.
• Minimum of 2 years of managerial or supervisory experience required.
• Experience in dealing with Collection Agencies.

Knowledge, Competencies & Skills:

• Proficiency in Medical Practice Management Software (IDX, Misys, Allscripts as examples), Excel (Advanced), and other Microsoft applications.
• Comprehensive understanding of health care and collection industry laws and regulations.
• Superior leadership, problem-solving, team building, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient computer software and database skills.
• Strong math and analytical skills.
• Ability to multi-task and work in a fast-paced, high-volume environment.

Tech Requirements for the Job:

• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Direct Reports:          

• Patient Collections Representatives and Pre-Certification Coordinators.

Travel:

• This position doesn’t require any travel.

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• Occasionally lifts and carries items weighing up to 25 lbs.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and skill level.

Salary : $70,000 - $95,000