Resource Development Coordinator

UWCCR Company Information

Established in 1923, United Way California Capital Region has steadfastly supported the Sacramento community, fostering transformative change for nearly a century. Serving the counties of Amador, El Dorado, Placer, Sacramento, and Yolo, our mission is to end poverty in the capital region. Our strategy is threefold: helping kids excel in school, investing in children and families, and strengthening local schools. We believe in beginning at Square One: Helping every family succeed so their community can too.

Our approach to the services we provide is holistic and grounded in a public health model, starting at birth, providing children with monthly books up to age 5, and helping foster youth with savings accounts as they transition to adulthood. Recognizing that children's needs extend beyond the classroom, we address immediate basic needs as well like hunger and housing. This is why we provide housing supportive services, including housing navigation and sustainability, under the CalAIM program, further alleviating family economic pressures.

We proudly pioneered the first guaranteed income program in Sacramento and oversee the largest free tax preparation initiative across our counties. Moreover, our involvement spans various school districts, offering case management for K-8 foster youth and spearheading the Community Schools initiative in West Sacramento, catering to 7,000 children.

Recently, United Way California Capital Region received prestigious recognitions: the 2023 Sacramento Black Chamber of Commerce Non-Profit of the Year, the 2023 Sacramento Metropolitan Chamber of Commerce Centennial Business Hall of Fame Award, and our CEO was named one of the 2024 Most Admired CEOs by the Sacramento Business Journal. These honors reflect our ongoing efforts and commitment to the community, underscoring our role in fostering a healthier, more prosperous region.

At United Way’s core is the philosophy that families possess the blueprint for their prosperity. We stand alongside them, offering resources to help them realize their potential. This inclusive approach, spanning from our staff to our initiatives, epitomizes our commitment: to ensure every family, and thereby every community, thrives.

ANTI-RACISM, DIVERSITY, AND INCLUSION

UWCCR recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. Our Human Resources and Executive Team are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address racial inequities and disparities. We live these values by improving equity, diversity, and inclusion in recruitment, selection, and employment practices. We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities.

JOB CLASSIFICIATION

Under general direction, Coordinator provides clerical and organizational support by contributing to the stated goals of UWCCR through procedural support and service to internal teams. They utilize fundamental knowledge, skills, and abilities to apply conceptual, practical, and procedural support of general business in the assigned functional area. Coordinators typically perform duties that are varied in nature and involve limited responsibility. Coordinators generally support all staff levels and have some contact with external donors, internal/external customers and partners.

JOB SUMMARY

Reporting to the Senior Director, Resource Development, the Coordinator provides specialized support services to diversified customers and donors within the United Way organization structure or special projects on or off-site. Consistently exercises a high degree of initiative and independent judgment and decision making in selecting workloads of other staff within assigned division and works under minimal supervision.

Job Responsibilities

· Administrative and customer service support

· Record keeping & database support

Administrative Support

· Respond to donor and nonprofit inquiries via phone, email and in written format by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Update database after all customer service inquiries.

· Interact with finance team on received donations and nonprofit donation payouts.

· Respond to nonprofits, donors and team members using knowledge of United Way activities and functions.

· Assist in the coordination of the Our Promise workplace giving campaign.

· Create mail merges, perform mass mailings, print letters, certificates and other items.

· Provide support for functions and/or special functions as assigned.

Database Support

· Maintains and supports CRM database, codes and enters information, writes reports to extra information and prepare statistical or other reports.

· Submit fundraising, membership, and sponsorship information into CRM system.

KNOWLEDGE, SKILLS, AND ABILITIES

· Accurately type 45 wpm.

· Excellent communication skills, verbal and written, including the ability to communicate well in a variety of settings with a variety of stakeholders.

· Excellent organization and planning skills and attention to detail and accuracy.

· Strong analytical, troubleshooting, time management, and problem-solving abilities.

· Knowledge of current office practices, procedures, and safe work practices.

· Able to react, organize and prioritize within a high pressure, fast paced environment.

· Ability to work independently with a high attention to detail.

· High level of proficiency in Microsoft Office applications (Excel and Word).

DESIRED QUALIFICATIONS AND EXPERIENCE

· Completion of the 12th grade or equivalent

· 3 years of related functions

TYPICAL PHYSICAL ACTIVITIES

· Communicate with staff, volunteers, donors, agencies, companies and other customers by telephone, email, and in face-to-face, one-to-one or group settings.

· Use telephone, laptop, computer, monitor, mouse, keyboard, printer/copier, calculator, and standard office equipment.

· Sit at a desk for extended periods of time.

· File and retrieve documents from a manual filing cabinet.

· Lift and move objects up to 20 pounds such as large binders, boxes, books, and small office equipment.

· Have sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as telephone, computer, printer/copier, and calculator.

SPECIAL REQUIREMENTS

Possession of an appropriate California operator’s license issued by the State Department of Motor Vehicles, and adequate automobile insurance; possession and maintenance of a good driving record (as evidenced by freedom from multiple or serious traffic violation for at least a two-year duration) that does not contribute to an increase in UWCCR insurance rates.

AT-WILL STATEMENT

This position is considered at-will. This means employment may be terminated at any time, with or without notice and with or without cause. Likewise, the company respects the right of employees to leave the company at any time, with or without notice and with or without cause.

Job Types: Full-time, Part-time

Pay: $25.50 per hour

Expected hours: No more than 16 per week

Schedule:

• Monday to Friday

Application Question(s):

• Describe your customer service experience.
• Describe experience in Microsoft .
• Describe experience in managing account information in a database.
• Scenario:

A long-time donor expresses frustration about how their contributions are being used. They expected their donation to fund a specific program, but they’ve learned that a portion was allocated to operational costs. They are now threatening to withdraw their support and publicly criticize your organization.

Question:
How would you approach this situation to address the donor’s concerns, maintain a positive relationship, and protect the organization’s reputation?

Work Location: Hybrid remote in Sacramento, CA 95827

Salary : $26