Community Outreach and Connections Navigator - full-time

MEMBER POSITION TITLE: Community Outreach and Connections Navigator

HOST SITE: United Way Fox Cities. 1455 Midway Road, Menasha, WI 54952

OVERVIEW: 2-1-1 is a simple, free way to connect all people in need with vital human services 24/7/365 for everyday life or in times of crisis. By dialing 2-1-1 people are linked to information about local health, human service and disaster related resources, 211 brings people and community resources together. There are 8 locally based 2-1-1 contact centers in Wisconsin covering all 72 counties, including the United Way Fox Cities (UWFC) 2-1-1. The Community Connection Navigator will work collaboratively with UWFC and 2-1-1 staff, local agencies and other stakeholders to remove barriers and improve access to basic needs services.

This position is in partnership with the Be Well Fox Valley AmeriCorps Program. To learn more about the Be Well Fox Valley AmeriCorps Program, please visit our website at: and click on the “AmeriCorps” tab. To learn more about AmeriCorps, please visit .

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

• Facilitate, support, and coordinate collaborative initiatives including 211 outreach services, basic needs/housing/shelter navigation, Falls Prevention, and Social Determinants of Health (SDOH). This could include attending community meetings, creating a project roadmap, helping design call or project workflows, calling individuals who need assistance in participating counties.
• Lead community outreach efforts to local community members and organizations to promote awareness about 2-1-1’s services.
• Gain an in-depth understanding of local/statewide health and human service resources
• Answer calls to 2-1-1 from community members seeking help with community non-profits and government services
• Advocate for individuals experiencing difficulty or lacking the ability needed to navigate agencies, programs and services.
• Attend outreach events and provide presentations on the 2-1-1 service.
• Attend and participate in AmeriCorps program trainings on a variety of topics, including program orientation all-member team training and networking opportunities, Public Health AmeriCorps CDC Train virtual training series, community service projects, etc. These trainings occur through a combination virtual and in-person.
• Complete AmeriCorps paperwork, such as monthly reports, feedback surveys, etc.
• Community outreach around health and wellness topics and objectives
• Deliver community based programing around health and wellness topics and objectives

QUALIFICATIONS/SKILLS/EDUCATION/EXPERIENCE:

• Bilingual preferred – English/Spanish
• Ability to communicate and work effectively and with a high level of professionalism with staff, community members, partners, and other stakeholders.
• Self- motivated, goal oriented, and organized – ability to get the job done.
• Able to work in unstructured environment and adapt easily to change. Takes initiative to complete assigned work.
• Meets deadlines and completes tasks with a high degree of accuracy and dependability. Detail oriented.
• Knowledge of Microsoft Teams and cloud-based technology
• Passion for helping people.
• Be 18 years or older at the beginning of their service
• At minimum, hold a high school diploma or equivalent. The ideal candidate will hold an Associate or Bachelor’s degree in health and human services or public health degree or related background and experience. Upper-level undergraduates with related experience are encouraged to apply.
• U.S. Citizen, U.S. National, or Lawful permanent resident alien of the U.S.
• Provide information and complete, and pass a criminal history check

OTHER INFORMATION:

• Member Term of Service: The Member’s service term will start on 3/3/25 and end on 8/31/2025.
• Time Requirements: The member is expected to serve 900 hours, which averages 35-40hours/week during the service term period.
• This position will primarily be in-person with expected travel to local partner organizations and events. If appropriate, a hybrid model may be available for the member to serve from home periodically.
• Members will receive a gross living allowance while serving, which is paid on the 15 and last day of each month. The gross living allowance amount will be $1,014.71 per pay period (the amount listed is before tax deductions). Please note, there will not be an additional hourly wage or salary.
• Segal Education Award upon successful completion of hourly requirement described in Time Requirements: The Education Award amount for this position is $3,697.50. Please note, this education award is an electronic transfer to either your educational institution, federal loan provider, etc. Members will not receive the education award via direct payment (such as check, cash, etc.).
• Member positions that average 35-40 hours/week are eligible for health, dental, and vision insurance. This insurance only covers the AmeriCorps member (no dependents). Be Well Fox Valley AmeriCorps will pay the health insurance premium, so no premium comes out of the member’s living allowance payment.
• Forbearance on qualified student loans while serving and interest accrual payments.

CONTACT INFORMATION AND APPLICATION DUE DATE:

• Please submit a resume to Amanda Ross, AmeriCorps Program Director
• Applications will be accepted until position is filled. Preference will be given to applications received by Friday, February 14.

Job Type: Full-time

Pay: $2,029.42 per month

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Menasha, WI 54952 (Required)

Work Location: In person

Salary : $2,029