Lead Case Manager

United Way of Central Alabama, Inc. Job Description

Community Initiatives

Position: Lead Case Manager, Family Stability Services

Reports To: Program Director, Financial Stability Services

Job Summary

Provide direct case management to clients, as well as accountability and supervisory oversight. Implement program in compliance with criteria set by funder(s)and meet or exceed program goals.

Responsibilities

• Ensure Family Stability case referrals are assigned within program timelines and followed up with appropriately.
• Manage assigned direct caseload and provide quality case management and housing counseling services.
• Provide supervision to FSS Case Manager to facilitate all enrolled clients achieve household stability goals, as well as student academic success.
• Conduct direct assessments with clients to set goals as per the program manual and funding requirements.
• Maintain client records and input ongoing client notes into program’s case management software, including intake documents, releases, and ongoing progress towards goals.
• Maintain accurate records in accordance with professional, agency, and applicable grant standards.
• Conduct review of FSS Case Manager client paperwork, goals, case notes, and other files to ensure proper documentation.
• Facilitate weekly supervision meetings to ensure program provides high-quality, client-centered service.
• Connect families with needed and available community resources, including FHE workshops and VITA.
• Follow-up with clients and community resources as appropriate to document use/success of referral.
• Adhere to program guidelines and prescribed service delivery as identified by funding sources and program manual.
• Professional development towards achieving HUD Certification.
• Participate in regular staff meetings, training programs, and supervisory sessions.
• Adhere to agency policies, procedures, and the professional code of ethics.
• Participate in Community Initiatives’ Continuous Quality Improvement Plan.
• Train/onboard other program staff as needed.
• Other duties as assigned.

Qualifications Knowledge & Skills

• Ability to work with a team
• Presentation skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to establish rapport
• Excellent computer skills to include Microsoft and database

Education/Experience

• Master’s degree in SW, Counseling, or Social Service-related degree preferred
• License preferred
• 2-3 years of supervisory experience preferred
• Case Management experience working with high-risk populations, budgeting, and housing counseling a plus
• School-based experience a plus

Working Conditions:

Normal office environment

Occasional work in the community – including travel to and from sites

Some after-hours and/or weekend work may be required

Occasional out of town travel

Requirements:

Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

Valid Alabama driver’s license

Reliable transportation

Proof of automobile insurance commensurate with State law

Background checks to include but not limited to criminal record, drug screen