What are the responsibilities and job description for the Vice President of Technology & Operations position at United Way of Central Indiana?
Vice President of Technology & Operations
Leadership Team
Administration Division
United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need.
This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.
Position Summary
United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The VP of Technology & Operations is the leader of U nited Way’s technology and operations t eam, serves on the Executive Management Team, and reports to the C hief Operating Officer .
This role provides vision and leadership for developing and implementing information technology initiatives. The role directs the planning and implementation of enterprise IT systems in support of business operations to improve cost effectiveness, service quality and business development. This individual is responsible for all aspects of the organization's information technology and systems. This position is a critical member of United Way’s Leadership Team .
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed . They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified .
- Oversees the development and implementation of IT / Operations policies, procedures, and programs, ensuring scope, time, cost, and quality objectives are met.
- Manages the design, budgeting, and maintenance of IT systems, including hardware / software acquisition, disaster recovery, security, and data storage. This includes UWCI’s CRM and information management systems as well as all third-party technology inventory, agreements and services .
- Develops IT strategies and plans to meet future organizational needs, setting strategic goals and advocating for necessary resources.
- Ensures system security and privacy, overseeing policy development, risk management, and vulnerability remediation.
- Provides cost-benefit analyses, defines data requirements, and evaluates workflows for process improvements.
- Advises executives on IT / Op erations planning, resource coordination, and the implementation of systems and services.
- Cultivate s and maintain s strategic partnership with key technology vendor, ensuring outsourced functions align with organizational goals and drive mutual success.
- Develop s , coach es , and lead s a high-performing technology team, fostering professional growth and collaboration to achieve operational excellence and innovation.
- Oversees vendor negotiations, strategic IT planning, disaster recovery development, and annual system reviews to ensure efficiency and effectiveness.
- Oversees Business Center operations.
- Engages with the broader United Way Worldwide network on IT / Operations.
- Sets standards related to data capture, retrieval and storage ; Develops, codifies and enforces data security and integrity standards while monitoring accuracy of data and reporting .
- Responsible for policies and compliance with storage and destruction of records and data .
Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and / or abilities required . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions . The individual in this role must display the highest level of integrity and confidentiality. U nited Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives . The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in his / her area of responsibility and reviews literature to understand key issues.
Education and / or Experience
Position Leader : Chief Operati ng Officer
Position Leads : IT and Operations Teams
FLSA Status : Exemp t, Full -Time
Salary Range : Market
Benefits : Complete Benefits Package Available
Reviewed : J anuary 2025
Equal Opportunity Employer
Please apply at uwci.org / careers
This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. U nited Way employees are employed on an at-will basis. In addition, nothing in this position description restricts United Way’s right to assign or reassign duties and responsibilities to this position at any time.
