What are the responsibilities and job description for the Housing Stability Coordinator position at United Way of Central MD?

Job Description

POSITION SUMMARY STATEMENT :

Housing Stability Coordinator is a multifaceted role, aiding older adult households who are experiencing housing instability in Howard County. Housing Stability Coordinators interface with landlords and tenants, educating them about UWCM Housing programs and processes, collecting and reviewing documentation for eligibility, light touch service provision and resource coordination, exploring housing opportunities for households facing eviction and / or needing relocation assistance, and preparing accounts for payment (eviction prevention, security deposits, and / or rental assistance). Housing Stability Coordinators will compile data and track expenditures. Coordinators will contribute to the creation of program reports and help ensure compliance with grant agreements and program implementation timelines. The Housing Stability Coordinator position is hybrid with approximately 80% of work conducted community based ( i.e. on-site in-person, service provider locations, etc.) and 20% performed remotely. Coordinator performs additional tasks as needed to support the overall programmatic and organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Documentation :

Collect and review documents from tenants, landlords, referral sources, etc. Follow up directly with tenants to acquire missing documentation or remedy incomplete submissions.

Maintain files- complete all documentation efficiently and effectively- internally as well as in external reporting systems.

Direct funds where appropriate to cover eviction prevention, security deposits, and / or rental assistance. Track each household’s status as it moves through the compliance review and payment process.

Ensure compliance with all guidelines, regulations, and program protocols / processes / procedures.

Service Provision :

Provide light touch case management and housing stabilization services to residents facing eviction or requiring relocation.

Conduct follow-up with households, landlords, and service agencies as appropriate.

Communicate with applicants via phone, text, email, and in-person.

Conduct housing searches and / or educate tenants on how to conduct their own searches.

Assist in the acquisition and completion of housing applications and support tenants in planning their move.

Assist tenants in addressing barriers to self-sufficiency and coordinate resources when appropriate.

Ensure that all documents submitted on behalf of a tenant are valid.

Provide assistance to tenants with applying for benefits, completing applications, and offering advocacy as necessary based on individual need to access other forms of assistance, such as Medicaid or Secondary Nutrition Assistance Program (SNAP), to address other financial burdens (i.e. high energy bills or food insecurity.

Participate in strategic planning with government partners, attend relevant meetings and information sessions and liaise with other UWCM partners in the housing space.

Manage administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll, and attendance documentation, and tracking hours for grants billing.

Other duties as assigned.

ACCOUNTABILITY : To be successful in this job, the Housing Stability Coordinator must :

Demonstrate proficiency with spreadsheets (e.g. Excel), online systems (e.g. Zoom), and other software to research resources and report data.

Practice excellent oral and written communication.

Demonstrate knowledge of the human service delivery system.

Demonstrate interpersonal skills and be able to treat clients with respect, courtesy and create an atmosphere of acceptance.

Develop and maintain effective working relationships with service providers.

Demonstrate client service delivery skills, including the ability to :

Interview participants and assess needs using active listening skills and motivational interviewing.

Make independent decisions using good judgment.

Employ problem solving techniques when appropriate; and

Exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION : Interacts with participants, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS :

Requires a degree in Social Work, Human Services, or related field or at least 3 years of experience.

Experience in professional relationship management across organizations is required.

Computer literacy including demonstrated competency with Excel, image manipulation, and remote / virtual systems.

Must be able to project the best professional image when dealing with customers by phone, in person or interacting with colleagues.

Ability to organize multiple tasks and prioritize.

Verbal and written communication to include grammar, spelling, and punctuation to express ideas clearly and deliver information appropriate to target audience.

Ability to communicate and empathize with individuals of diverse backgrounds.

Ability to work with minimum supervision.

Experience managing budgets is required.

Abilities / Skills : Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise, and grammatically correct. Ability to make independent decisions using good judgment.

PHYSICAL DEMANDS : (sitting, standing, lifting, etc.) :

Most of this position is remote / virtual due to the ongoing COVID crisis. The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

ONBOARDING REQUIREMENTS :

In addition to the training required of all new employees, onboarding will include staff introductions, best practices training, client-facing and external training obligations uploaded into the RELIAS training system, and training on policies and procedures unique to Impact Strategies Division, Housing Team, and the Family Stability Program. All direct service professionals are required to enroll in the Case Manager Certificate Program within their first year at UWCM.

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