What are the responsibilities and job description for the Child Care Referral Specialist position at United Way of Connecticut Inc?
Description
What you will do:
- Effectively handle child care inquiries through various communication platforms including telephone, email, and live chat.
- Provide referral options of day care facilities to parents looking for child care.
- Provide information and consumer education to parents and providers on specific issues related to child care including quality indicators, licensing and applicable resources available.
- Meet defined quality and productivity standards.
- Provide excellent customer service at all times.
- Document all actions within the defined software system, including narrative and statistical records of client contacts.
- Assist parents of contracted corporate clients in accordance with particular client's needs as in accordance with the contract
- Serve as an expert source of knowledge of the program.
- Update information in the child care database on an ongoing basis as directed.
When and where you will work: the hours for this position are Monday through Friday, 8:00 a.m.–5:00pm
After job training, the position will be hybrid (in office and remote).
The Pay and Benefits:
- $21.63 per hour base pay.
- $0.75 per worked hour for certified Spanish- or Portuguese-speaking staff ($1.50 per hour worked for both languages) after 90 days on the job
- An outright 5% 401(k) contribution.
- 20 days of Paid Time Off in a calendar year – you begin accruing immediately!
- 13 paid holidays per year.
- Generous health benefits!
- Tuition reimbursement (after one year).
- Employment at UWCT counts toward Public Service Student Loan Forgiveness.
- Supportive, culturally diverse and inclusive company culture. An environment where you will constantly be learning, including professional development and opportunities for growth within United Way.
- The opportunity to be part of a team of individuals passionate about helping the community as well as your own individual growth.
Requirements
Who you are:
- You have at least a at least an Associate's degree in Early Childhood Education, Counseling, or other related field.
- You have experience in child care.
- Ability to use required technology and supporting software systems.
- Bilingual strongly preferred.
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.
Salary : $22
